Service Advisor

**Rev Up Your Career as the Liberty CC Service Advisor **

Ready to join a high-energy team where fun meets fast-paced action, and everyday feels like a new adventure? As our **Power sports Service Advisor**, you’ll be the bridge between the techs in the shop & the motorists of the world Your job? Keep our riders roaring, their machines purring & ensure every customer leaves with a smile (& a well-serviced ride)

**What You’ll Be Doing**:
**Job Dispatching** - You’ll be the key player in dispatching jobs to the right tech at the right time, ensuring that things stay on track & we deliver quality service without missing a beat

**Build Rock-Solid Relationships**- As the first point of contact for our service customers, you’ll get to know their needs, develop & support long-term relationships while keeping them in the loop at every stage of their service.

**Communication is Key** - Clear, timely, & accurate communication is your game You’ll act as the translator between techs & customers, taking complex mechanical details & simplifying them to make our customers feel confident & knowledgable

**Record Keeping** **Wiz**- Unit IDs, mileage, customer contact details & more You’ll ensure that all of the important information is captured & kept up to date, maintaining an organized system so the team can hit the ground running

**Service Intake & Prep** - From performing a detailed unit walk-around during intake (taking in-depth notes & photos) to preparing tech worksheets & gathering parts for their jobs, you’ll make sure everything is set up for success.

**Customer Outreach** - Keep riders in the loop You’ll be the friendly face keeping customers informed & updated, ensuring that no day ends without a follow-up. No customer left in the dark

**Scheduling Like a Pro** - Work closely with management to develop a scheduling system that keeps the service team humming & the customers happy

**Warranty Claims** - Handle warranty claims like a seasoned pro, submitting &responding to ensure we keep things running smoothly with our OEM suppliers.

**What You Bring to the Table**:

- A drive for customer satisfaction - you don’t just want to get the job done, you want to wow our customers at every turn.
- A knack for relationship-building - you know how to talk to people & make them feel heard & valued.
- Stellar communication skills - you’ll be the vital link between the technicians & customers, so clarity is key
- Organized & detail-oriented - keeping accurate records, managing schedules, & handling multiple tasks won’t throw you off course.
- Technologically confident - Comfortable with learning the online tools & staying virtually connected with new, current & OG customers
- Dependable? That’s your middle name - We’re looking for someone who shows up, gets things done, and can be the reliable hero we need when the going gets tough. Your consistency will help keep the team running smoothly & our customers connected.
- Passion for power sports - motorcycles, ATVs, scooters or side by sides - if you love it, you get it.

**What’s in it for you?**
- Being in a full-throttle environment where fun, excitement, & adrenaline rule
- Work with the latest & greatest Yamaha motorcycles, ATVs, & side by sides
- Epic perks (Discounts, BBQ Summer Ride Nights, & more)
- Great work / life balance
- Stay Fit Have Fun benefit - We’ll cover a portion of your sports/gym memberships
- The chance to work with passionate, like-minded power sports enthusiasts

If you’re ready to turn your love for power sports into a rewarding career & become the vital link that keeps our customers riding, we want to hear from you

Pay: $20.00-$24.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person