Identity and Access Management Analyst

**TEAM LOCAL is hiring**

Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24 branches, Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan. It’s our vision to help build vibrant, healthy communities, thriving local enterprises and financially empowered people.

In the role of Identity and Access Management Analyst, you will be responsible for maintaining staff identity and access by supporting the organization’s identity and access management program through IAM request fulfillment, improvement of IAM processes, supporting IAM audits and working with various stakeholders towards the implementation of IAM automation.

**What you’ll do**:

- Provide user account lifecycle management by activating, maintaining, and deactivating accounts according to pre-defined procedures and within agreed service levels.
- Maintain good hygiene of identity and access platforms by ensuring that all dormant objects are remediated in a timely manner.
- Assist ServiceNow Team to implement and maintain automation for managing account lifecycle.
- Coordinate hardware and onboardings for new and returning employees
- Provide technical onboardings to new and returning employees
- Coordinate the collection of hardware from employees who have left the organization.
- Develop and maintain comprehensive documentation on IAM processes and procedures.
- Ensure proper procedures are followed for authorization of access.
- Ensure all evidence of authorization is documented according to internal standards.
- Develop and maintain an inventory of accounts.
- Report and act on multi-factor authentication compliance.
- Participate in and support identity and access audits.
- Implement audit recommendations as required.
- Support the deployment of multi-factor authentication, single sign on, and mobile device management.
- Participate in project work as necessary.
- Be the key person for the support team on IAM-related matters.
- Assist the support team by providing level 1/2 technical support as required.
- Occasional after-hours and overtime work.

**What you bring**:

- Associate degree in IT, Business, or related field (or 3-year relevant experience)
- At least 1 year managing identity and access platforms
- Proficiency in Active Directory, Azure AD, Microsoft 365, and ServiceNow.
- Microsoft and Cloud certifications are assets.
- Excellent customer service and communication skills.
- Attention to detail and confidentiality.
- Ability to train team members and experience working on projects.
- Multi-tasking, problem-solving, and adaptability.
- Knowledge of IAM, RBAC, and PowerShell scripting.

**Our Values**

Cultivate trusting relationships: We are local at heart, aligned in our purpose to help our members, communities, and team thrive.

Empower and enable others: We give each other the space, trust, and tools to succeed.

Lead with curiosity: We approach all circumstances with curiosity and a drive for continuous learning and improvement.

Embrace change and execute with purpose: We plan with agility, take action, and pivot to deliver results.

Thrive as One Team: We collaborate because it strengthens us.

**What’s in it for you?**

**Inclusive, equitable and accessible workplace**: All team members are valued, respected and heard. We learn from each other’s differences, gaining strength through our people and our perspectives.

**Training and support.** We set our employees up for success with training and continued support and access to resources throughout employment.

**Career advancement** We’re committed to our employees’ growth and development and we want to see you soar.

**Fun and camaraderie.** We care deeply about our members and our employees, and we want the hours you spend with us to be fun, rewarding and sometimes lighthearted. We like to work hard, play hard, have fun and be there for each other.

**Show me the money** We offer competitive pay, a personalized benefits program, and a generous defined contribution pension plan.

**Community focused. **We care about giving back to the communities we live, work and play in. We participate in many community minded activities throughout the year.

**Our commitment to Diversity, Equity and Inclusion**

Diversity, equity and inclusion is part of everything we do, and we’re on a continuous journey to ensure every employee and members feels like they #BelongAtProspera.

If you require accommodation during any part of the recruitment process, please let us know.