Pro Shop Attendant

**CFMWS - WHERE PURPOSE MEETS PASSION**
At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.
**THE ROLE**
Since its inception, Hylands Golf Club has matured into a top-quality golf facility that offers a full range of service and amenities to its 1200 members and their guests. A true jewel among Canadian Forces golf facilities, Hylands continues to host numerous regional, national and international events. As part of CFMWS, our mandate is to provide affordable golf to our local military personnel and their families.

As a Pro Shop Attendant, your role is at the heart of our golf operations. Under the guidance of the Assistant General Manager, you will be the first touchpoint for our guests, greeting them warmly, answering inquiries and advising on golf course conditions and regulations. Using our advanced booking system, you will expertly arrange tee times, making sure our guests' experiences are seamless from the outset.

Your role extends to the commercial aspect of our operations, as you will handle sales transactions for daily green fees, equipment rentals and Pro Shop merchandise. With precision and integrity, you will manage cash deposits, perform refunds, and process returns.

Your focus on service also means maintaining the highest standards for our equipment and facilities. This includes washing range balls, ensuring adequate supplies for the next day's play, cleaning and storing golf clubs and preparing golf carts to meet our guests' needs.

As an Attendant, you will also engage directly with our guests by distributing golf clubs, assisting with loading golf bags, managing rental equipment, and clearly explaining our borrowing procedures. If you are passionate about customer service and the game of golf, this is a role where you can truly make your mark
**QUALIFICATIONS NEEDED** Education, Certifications and Licenses**

High school diploma AND some years of experience in a related field

OR

An acceptable combination of education, training, and experience will also be considered

**Experience**

In merchandising, marketing and display set-up

In using a Point of Sale (POS) system

In using general office equipment

In cash handling

**Competencies**

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

**LANGUAGE REQUIREMENTS**
English Essential / French Essential / Bilingual (English and French) an asset

Reading: None

Writing: None

Oral: Functional
**BENEFITS AVAILABLE** Health Benefits**: Healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program and mental health support.

**Work Life Balance**: Paid/unpaid leave, including vacation pay, family related leave and personal days.

**Retirement Planning**: A Defined Benefit Pension Plan and Group Savings Plans.

**Learning and Development**: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

**Perks**: Discounts provided through CF One Member Appreciation.

**OTHER INFORMATION**
This is an on-site position with an assigned work location.

This unionized position is open to all interested parties. Preference will be granted in accordance with the Collective Agreement for the UFCW local 175 bargaining unit for CFMWS Category I employees at CFSG Ottawa-Gatineau.

This is a seasonal position with an anticipated season of April - November.

There are multiple positions available.
**START DATE**

28 April 2025

**INCLUSION AND ACCOMMODATION**

Job Reference: CFMWS14073