Store Manager

**Position Title**: Store Manager, Permanent, full time

**Location**: Goemans Whitby

**Benefits**: Competitive pay, bonus structure, and health & dental benefits

Are you passionate about sales and ready to take on a leadership role in a well established appliance retailer? Since our fdo

The Store Manager is responsible to deliver results in sales, and overall profit and loss with direct accountability for setting the vision for the store. The Store Manager leads, manages and grows a superior sales team within the retail store location to deliver on sales targets, gross margins and high levels of customer satisfaction.

**Main Responsibilities Include**:

- Provide insightful and enthusiastic leadership to the store personnel to create positive attitudes, build supportive moral, and increase sales knowledge.
- Create an environment that fosters open and continuous communication and information sharing across all departments
- Hire, train and mentor all employees.
- Manage expense and operational performance to maximize store profit. Accountable to deliver on established operating budget, store targets and goals.
- Oversee the sales lead and customer service process and follow-up.
- Lead and energize a high performance sales team to achieve excellence in business results, through effective recruitment, coaching and performance management
- Plan and prepare for sales meetings and staff communications.
- Coordinate inventory movement.
- Manage and resolve complex or escalated customer issues while maintaining customer satisfaction.
- Monitor and review all activities related to sales and or customer service, developing processes for continuous improvement.
- Lead the sales team, managing staffing and workflow issues, setting goals, coaching and performance management and conducting performance reviews.
- Develop and support the sales team to achieve positive sales results.
- Ensure accuracy of all in-store transactions, administering a quality control process
- Ensure company policies, company handbook and proper health and safety practices are being adhered to.

**Key Attributes**:

- Minimum 5 years Store Management experience in Retail including operations, customer service, talent management, health and safety and loss prevention.
- Possess an array of core competencies including Business Acumen, Talent Acquisition, Accountability / Results Driven, Customer Orientation, and is Self-reliant.
- Possess a high degree of technical skill and is well-versed in Microsoft Office, CRM software and various POS systems (EPass would be considered an asset).
- Strong problem solving and customer service skills with ability to make decisions quickly in a fast paced changing store environment.
- Strong communication and interpersonal skills including effective listening, collaborative in nature, skilled in conflict management, and skills-coaching.
- A passion for and commitment to “self-development, and to the development of direct reports.
- Excellent knowledge of the appliance industry.
- Post-secondary education is required.
- Goemans Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the hiring process if you require accommodation for disability, please advise the Human Resources Department_.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- Retail management: 1 year (preferred)

Work Location: In person