Associate Administrator

**Job Description**:
**WHO WE ARE**

Recognized as a GTA Top Employer, one of Canada’s Top Employers for Young People, one of Canada’s Greenest Employers, one of Canada’s Best Diversity Employers, as well as a Forbes Top Employer, The Regional Municipality of York is Canada’s fastest growing region, with a population that is expected to grow to over 2 million by 2041. York Region stretches north from Toronto to Lake Simcoe and includes many hectares of protected Greenbelt. York Region’s diversity is evident in its nine local cities and towns, geography, economic development, and population. York Region works to provide residents and businesses access to a broad selection of services and resources.

**POSITION PURPOSE**
This position is responsible for the daily administration and management of a designated Long-Term Care (LTC) Homes; administering, directing and coordinating the day-to-day delivery of Medical, Nursing, Social Worker, Admissions, Health & Safety, Recreation, and activities in the Home to ensure residents, and visitors are provided with services that are compliant with all applicable legislation and regulation, ensuring safe, secure and resident focused environment, and leading special projects. These positions will be responsible for overseeing both our Maple Health Centre and Newmarket Health Centre.

Salary Band: $128,198 - $150, 794 This is a Non-Union Position

**MAJOR RESPONSIBILITIES**
- Ensures the daily operation and delivery of high-quality care and services for residents of the Homes.
- Manages staff, including recruitment, selection, hiring, scheduling, assigning work, determining training and development needs, coaching and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies/practices.
- Oversees and leads the coordination of multi-disciplinary teams in the implementation of programs and services for all residents of the Home.
- Develops program proposals to meet the identified service needs of residents in the Home and through the Executive Administrator, pursues approvals and implementation of same.

Liaises with residents and family members to gain feedback and collaborate to resolve concerns, issues, and any incidents at the Home.
- Ensures the Home is properly supplied with all required material and equipment; provides feedback/recommendations to the Executive Administrator regarding planning and control measures, and allocation of funds for the Home.
- Manages the admission process and social worker support for the Home.

Monitors and measures services to ensure that the care delivery is in accordance with standards of the Ministry of Long-Term Care, Ministry of Labour and Public Health and associated regulations, the Community and Health Services Department, all other applicable legislation and regulation, and the appropriate professional Colleges.
- Ensures and reviews quality assurance activities are followed to monitor program effectiveness and support continuous improvement attitudes within the Home.
- Responsible for adherence to inspection protocols and monitoring of quality assurance audits, quality indicators, public reporting, resident / family satisfaction surveys, critical incident reporting and monitoring.
- Supports the development of effective and innovative program delivery methodologies to meet Regional service requirements and implements process improvements; recommends/implements performance metrics and manages performance to meet or exceed targets.
- Complies with the Ministry and Long-Term Care process, and reviews.
- Ensures that Corporate, Departmental and Branch policies and procedures are implemented, maintained, and communicated to staff at the Home and ensures compliance.
- Maintains a system for receiving, investigating, and responding to resident complaints/concerns at the Home and provides regular reports to the Executive Administrator, ensuring compliance with legislative requirements.
- Ensures that all reports and statements required from the Home are prepared on a timely and efficient basis and forwarded to the Executive Administrator for consolidated and legislative reporting.
- Oversees records management and retention processes and ensures files and records are properly maintained in accordance with Regional standards and legislative requirements.
- Provides yearly evaluation of all programs in the Home, monthly CQI and performance measurement reports to the Executive Administrator.
- Assists in preparing, recommending, monitoring and controlling the Home’s budget; prepares the Home annual budget, special project budgets, and work plans; and ensures compliance to budget and the effective and efficient use of resources.
- Monitors and evaluates service delivery and recommends effective and innovative program delivery methodologies to meet mandates, legislation and Branch and Regional program servi