Bilingual Clinical Case Manager

The Bilingual Nurse/Clinical Case Manager (CM) will play an essential role in supporting patients living with a rare or chronic disease to improve both their health outcomes and quality of life. Utilizing health coaching strategies to encourage patients to self‐manage their condition, Nurse/Clinical Case Managers will contact the patient at identified time intervals over a span of their treatment.

DUTIES AND RESPONSIBILITIES
- Review patient referrals received for the program for accuracy and completeness.
- Complete Welcome Call activities with the patient according to defined scripts considering both the prescribed drug and the Program the patient is assigned.
- Coordinate and gather the necessary information to ensure timely and accurate delivery of the specialty drug.
- Facilitate blood bank coordination and associated follow up tasks.
- Facilitate any required communication with physicians and health care professionals involved in the patients’ circle of care.
- Complete initial and follow up patient health and medication adherence assessments as part of the CM program services offered.
- Provide health coaching using motivational interviewing techniques to assist patients.
- Communicate with required stakeholders and provide virtual training or presentations to prescribing clinics or nurses as required.
- Document all patient and patient related tasks in the patient record including duration of these activities.
- Ensure patient records are maintained and data accurate to meet program reporting requirements.
- Maintain confidentiality of patient and corporate information
- Report and document Adverse Events as per Pharmacovigilance requirements
- Participate in Program quality activities and continuous improvement initiatives to ensure it reflects best practice and avoids role duplication with Patient Assistance Programs.
- Maintaining skills and competencies by participating in ongoing internal and/or external continuing education activities.

Job Qualification

EDUCATION
- Graduation from an accredited School of Nursing
- Registered and in good standing with regulatory nursing college in the residing province

QUALIFICATIONS & EXPERIENCE
- RN or RPN/LPN
- Bilingual (French & English) is a requirement
- Strong critical thinking and problem solving skills
- Demonstrated clinical experience with medical patients with chronic or rare conditions
- Strong Computer and Technical skills: Excel, Word, Outlook, tablets, web‐ portals/internet use
- Mindful of accuracy and thoroughness of data entry for reporting requirements
- Excellent telephone and customer service skills
- Excellent written and verbal communication skills that include active listening
- Motivational Interviewing skills/experience an asset
- Experience in working with blood banks/transfusion medicine an asset
- Experience in providing nursing services related to specialty pharmaceuticals an asset

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.