Arcade/bar Guest Service Staff

We are a newly opened Arcade Bar in the heart of the Blue Mountain Village, offering custom-built arcade machines with 100+ games on each machine, the only F1 Full-Motion Cockpit racing machines in Canada, as well as a boho-chic lounge with a full-service bar. We work closely with our sister axe-throwing business in the village, AXED. Looking for some super outgoing, energetic staff to join us in creating amazing fun with our guests for the upcoming busy winter season

**Job Summary**

**Responsibilities**
- Greet every guest with a smile, and ensure they feel welcome and at home in our venue
- Prepare and serve snacks, alcoholic and non-alcoholic beverages to guests in a timely manner.
- Maintain cleanliness and organization of the bar and arcade area, ensuring compliance with health and safety regulations, including stocking bar before and after each shift
- Engage with guests to provide information about arcade credit kiosks, game machines, F1 Simulators, drink offerings, menu items, and specials.
- Handle customer inquiries and complaints with professionalism and courtesy.
- Operate the POS system efficiently for processing orders and payments.
- Collaborate with supervisors, management, and the owners to ensure seamless service during busy periods.
- Assist in inventory management by monitoring stock levels and reporting shortages.
- Uphold high standards of hospitality by creating a friendly atmosphere for all patrons.

**Requirements**:

- Previous experience in entertainment venues/restaurant/hospitality is preferred.
- Strong communication skills, both verbal and written, with excellent phone etiquette.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Create and deliver fun and engaging group events, such as team-building workshops, birthday parties, or bachelor/bachelorette parties
- Knowledge of guest service principles and practices within the restaurant or hotel industry is advantageous.
- Must be able to work flexible hours, including evenings, weekends, and holidays as needed.
- A positive attitude with a willingness to help others is essential for success in this role.
- Knowledge of classic and newer arcade games, arcade machines, F1 Racing and simulators, and classic movies is an advantage
- MUST have valid SmartServe certification, or be willing to get by start date
- CPR/first aid certification is preferred

This is a part/full-time position with a flexible schedule. Tip pool is added to bi-weekly pay. Cash tips paid weekly. Discounts at numerous Blue Mountain Village retailers and restaurants. Discount on Blue Mountain Resort 5x7 ski pass.

**Job Types**: Full-time, Part-time

Pay: From $19.00 per hour

**Job Types**: Full-time, Part-time

Pay: From $19.00 per hour

Expected hours: 20 - 40 per week

Additional pay:

- Overtime pay
- Tips

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Blue Mountains, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Cash handling: 1 year (preferred)
- Serving: 1 year (preferred)
- Hospitality: 1 year (required)
- Customer service: 1 year (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

Expected start date: 2024-11-18