Dispatcher/customer Service

2 weeks ago


Kanata, Canada Impressions Group Ottawa Full time

**About Us**:
Impressions Group Ottawa is a multi-service company specializing in pool and spa services, landscaping, construction, and heavy equipment logistics. We're growing fast and looking for a skilled Dispatcher to coordinate pool service orders, support our customers, and manage dispatch operations for our vehicles and product deliveries.

**Position Overview**:
**Key Responsibilities**:

- Schedule and dispatch technicians for pool openings, closings, repairs, and maintenance
- Dispatch dump trucks, delivery vehicles, and equipment for landscape product delivery and job sites
- Enter and update work orders in our service management software
- Monitor job progress and communicate real-time changes to technicians and clients
- Coordinate between departments to avoid scheduling conflicts and maximize route efficiency
- Provide excellent, timely customer service and follow-ups
- Document and escalate urgent issues to management as needed

**Required Skills & Qualifications**:

- 2+ years of **dispatching or scheduling experience**, preferably in trades, logistics, or service industries
- Strong organizational skills and attention to detail
- Ability to handle **high volumes of calls and requests simultaneously**:

- Proficient in using **dispatching, CRM, or field service software**:

- Comfortable navigating **multiple platforms and digital tools** such as Microsoft 365
- Excellent communication and problem-solving skills
- Calm under pressure with the ability to adapt quickly

**Preferred Qualifications**:

- Experience in pool services, landscaping, construction, or heavy equipment dispatch
- Familiarity with eastern Ontario geography for route planning

**Why Work with Us?**
- Join a growing, fast-paced company with a tight-knit team
- Diverse role with room to grow and learn multiple business streams
- Competitive compensation and a supportive work environment
- Be part of a company that values reliability, communication, and trust

**Job Types**: Full-time, Seasonal

Pay: $20.00-$26.00 per hour

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person


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