Keyholder

**Retail Keyholder - Part-time, fixed term (6 months) September 2024 - February 28, 2025**

Manitobah is dedicated to a greater cultural diversity throughout our business operations and hiring process. _**As a company rooted in Indigenous culture, Manitobah is committed to hiring Indigenous employees wherever possible; applicants are strongly encouraged to self-declare.**_

**WHAT YOU WILL DO**

The Key Holder is a shift leader, demonstrating punctuality, positivity and encouraging other members of the team to help them reach their goals. By actively engaging with customers and staff, the incumbent will contribute to achieving sales targets, fostering a positive team culture, and delivering an outstanding shopping experience that reinforces Manitobah’s brand reputation as a preferred retail destination in the community.

**WHAT WE OFFER**

Manitobah offers a competitive hourly rate, and a generous employee discount on Manitobah products.

**LOCATION**

InterCity Mall, 1000 Fort William Rd. Thunder Bay, ON P7B 6B9

**KEY RELATIONSHIPS**

Reports to: Store Manager

Key Relationships: Our Customers and Sales Team

**KEY RESPONSIBILITIES**
- Open and close the store, following all processes and procedures to ensure
- Demonstrate a high level of product knowledge, communicate key features and brand values, offer instructions for care.
- Supervise the sales floor when the Retail Store/Assistant Manager is not there.
- Share brand story and answer questions about company mission and values.
- Recommend merchandise and assist customers with trying products.
- Suggest additional products to drive sales towards store goals.
- Receive packages and assist in shipping out external packages if needed
- Guide in store staff initiatives to coach, train, review and set performance progression plans for retail ambassadors and key holders.
- Engage and motivate staff to participate in staff incentives and track progress.
- Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination.
- Support onboarding and continued training of Ambassadors and colleagues
- Process sales through point-of-sale sale system, handle cash and balance floats for sales, exchanges, and/or returns.
- Inform customers of store promotions and ensure each customer is aware of the return and warranty policies.
- Unpack and file inventory replenishments. Uphold stock room standards.
- Correctly identify damaged and sample products and communicate issues with management.
- Maintain communication of product feedback with store management
- Lives and acts on Manitobah’s brand values of: Love, Respect, Bravery, Truth, Honesty, Humility and Wisdom.
- Other related duties as assigned

**IDEAL EXPERIENCE**

**Professional Experience**:

- Minimum one (1) year experience as a retail sales associate is required
- Minimum one (1) year experience as a key holder is preferred
- Previous supervisory experience an asset.
- Demonstrated communication and relationship building skills

**Educational Requirements**:

- Completion of high school diploma or equivalent is preferred

Visit our website to learn more and apply

**Job Types**: Part-time, Fixed term contract
Contract length: 6 months

Pay: $19.00 per hour

Expected hours: 3 - 20 per week

**Benefits**:

- Employee assistance program
- Store discount

Schedule:

- Evening shift
- Morning shift
- Weekends as needed

Application question(s):

- Are you committed to creating a positive impact in Indigenous communities?
- Are you legally able to work anywhere in Canada?

Work Location: In person

Expected start date: 2024-09-06