Retail Experience Manager

7 days ago

Calgary, Canada Sundays Company Full time

**overview**

Founded in 2019 by four design and retail experts, Sundays is an online-first furniture company offering a thoughtfully designed, curated collection that’s made for real life. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us Reporting to the Director or Customer Experience and Retail, the Retail Experience Manager helps to ensure daily operations in our brand new Downtown Calgary Showroom are executed in an efficient and timely manner.

**DUTIES & RESPONSIBILITIES**

  • Be the face of Sundays, interacting with customers in-person and educating on the brand and product.
  • Manage all store operations and delegate responsibilities among the Brand Ambasadors as necessary.
  • Engage with the local community and help establish Sundays’ brand presence.
  • Address customer complaints/feedback in a professional manner
  • Manage retail employees, providing coaching and mentorship to help with employee development while also optimizing productivity and increasing sales
  • Recruit, hire and train new employees
  • Track payroll and commission for showroom employees ensuring that all timesheets and commission tracking sheets are submitted to payroll correctly and on time.
  • Assist with improving operational systems, processes, and best practices for Sundays showrooms
  • Set and monitor store's budget, making every effort to maximize efficiency and profits
  • Manage appropriate levels of stock and purchases while staying on budget
  • Plan and execute specials and promos, including year-end clearance sales
  • Maintain current knowledge of market/trends
  • Analyze and predict sales, and sale trends to make informed decisions
  • Uphold compliance with all legal, health, and safety guidelines

**SKILLS & QUALIFICATIONS**

  • A minimum of 3 years of retail experience
  • A minimum of 1 year of key-holder or lead position experience
  • Strong interest in design and furniture
  • Intermediate to advanced knowledge of Microsoft Office programs, Shopify, PIM, SAP and Freshdesk.
  • Strong customer service orientation
  • Exceptional verbal and written communication skills
  • Responsible and punctual
  • Organized and detail-oriented
  • Self-starter and curious learner, with a passion for continually improving.

**what we offer**

  • Comprehensive benefits plan (health, dental, vision).
  • Generous product discounts.
  • Free weekly classes at Ride Cycle Club.
  • Professional development opportunities.

**Job Types**: Full-time, Permanent

**Benefits**

  • Casual dress
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care
  • Wellness program

Schedule

  • 8 hour shift

Supplemental pay types

  • Bonus pay

Application question(s)

  • What are your salary expectations?

Work Location: One location

  • Retail Assistant Manager

    3 weeks ago

    Calgary, Canada Fjallraven Retail USA LLC Full time

    Location: Calgary, ABCompensation Range: $47,000-$52,000 annually (dependent on experience)Full-Time | Benefits EligibleDo you believe in the power of nature?Can you lead a team with heart, clarity, and purpose?Are you passionate about creating meaningful guest experiences and building a more sustainable future?AtFjällräven, we’re more than a retail...

  • Store Team Leader — Customer Experience

    4 weeks ago

    Calgary, Canada Retail Full time

    A wellness-focused retail company in Calgary, Alberta, is seeking a Retail Team Leader to connect customers with the healing power of plants. You will provide exceptional service, drive sales, and educate customers about products. The ideal candidate is passionate about wellness, has strong communication skills, and can work flexibly. This role comes with...

  • Retail Merchandiser

    2 days ago

    Calgary, Alberta, Canada M30 Retail Services Inc. Full time

    Merchandiser - Temporary Project - $21/hourM30 Retail Services, Inc. is a Calgary-based, forward thinking merchandising company setting the standard for best practices for retail companies across Canada. Our merchandising reps are dedicated and experienced, and our goal is to provide top notch merchandising services for our customers.We are actively...

  • Retail Store Manager

    4 weeks ago

    Calgary, Canada Bath & Body Works Full time

    A leading retail company in Calgary seeks a Retail Assistant Store Manager to inspire and lead a dynamic team. Your role will focus on delivering exceptional customer experiences, coaching associates, and driving sales performance. The ideal candidate has retail management experience and a strong commitment to a customer-first culture. This position offers...

  • Retail Assistant Manager: Lead, Merch

    3 weeks ago

    Calgary, Canada Dollarama Full time

    A retail company in Calgary is seeking an experienced Assistant Store Manager to support daily operations, staff management, and customer satisfaction. Ideal candidates will have two years of retail and management experience, strong leadership skills, and the ability to multitask in a fast-paced environment. This full-time position offers competitive...

  • Retail Assistant Manager: Lead, Merch

    3 weeks ago

    Calgary, Canada Dollarama Full time

    A retail company in Calgary is seeking an experienced Assistant Store Manager to support daily operations, staff management, and customer satisfaction. Ideal candidates will have two years of retail and management experience, strong leadership skills, and the ability to multitask in a fast-paced environment. This full-time position offers competitive...

  • Retail Assistant Manager: Lead, Merch

    2 weeks ago

    Calgary, Canada Dollarama Full time

    A retail company in Calgary is seeking an experienced Assistant Store Manager to support daily operations, staff management, and customer satisfaction. Ideal candidates will have two years of retail and management experience, strong leadership skills, and the ability to multitask in a fast-paced environment. This full-time position offers competitive...

  • Retail Assistant Store Manager — Lead Ops

    3 weeks ago

    Calgary, Canada Canna Cabana Full time

    A cannabis retail company is seeking a Retail Assistant Store Manager to assist in daily store operations. This role involves supervising staff, ensuring customer satisfaction, and upholding store standards and policies. The ideal candidate should have over 3 years of retail experience, including at least 2 years in a supervisory capacity. Strong...

  • Retail Manager

    7 days ago

    Calgary, Canada Lukes Drug Mart Full time

    **LUKES** Family-run. Family-friendly. Three generations of family ownership later we are still operating in our original location in Bridgeland. With the additions of soft serve, coffee service, vinyl records, lifestyle items and grocery as well as a second location in Killarney established in 2010, Lukes aims to offer a one-stop shop for everyday...

  • Outdoor Retail Assistant Manager — Lead Guest Experiences

    3 weeks ago

    Calgary, Canada Fjällräven Full time

    An outdoor clothing company in Calgary seeks an Assistant Store Manager to lead a values-driven team and deliver exceptional guest experiences. This role requires retail leadership experience and a passion for sustainability. You will be responsible for driving sales, managing operations, and fostering a culture of inclusion. Candidates should thrive in a...