Pharmacy Customer Service Representative

1 week ago

Winnipeg, Canada River East Pharmacy Full time

**Job Title**:
Remote Pharmacy Customer Service Representative - Order Processing

**Location**:
Remote Center - Winnipeg, MB (Support for a Manitoba-based Online Pharmacy)

**Job Type**:
Full-Time or Part-Time

**About Us**:
We are a growing online pharmacy located two hours outside of Winnipeg, serving patients across Canada & US. We are launching a new **remote support center in Winnipeg** to streamline communication with customers and support our main location in processing and shipping orders.

We are looking for a detail-oriented and reliable individual to join our team at the remote center. Your main responsibilities will include:
**Key Responsibilities**:

- Answer incoming calls from patients placing new orders or requesting refills
- Collect and confirm patient and medication information
- Submit orders and prescriptions to our main pharmacy location for processing
- Receive shipping labels and tracking information, follow up on deliveries, and ensure customer satisfaction
- Communicate professionally and clearly with patients and the pharmacy team
- Maintain accurate records and confidentiality in compliance with healthcare standards

**Qualifications**:

- Excellent verbal communication and customer service skills
- Experience in a pharmacy or healthcare environment is an asset but not required
- Comfortable with basic computer tasks and using phone systems
- Ability to work independently and in a team
- Strong attention to detail and organization

**Schedule**:

- Flexible shifts available
- Training will be provided

**Why Join Us?**
- Be part of a supportive team improving access to medications for patients across Manitoba
- Opportunity to grow with a fast-paced, expanding online pharmacy
- Convenient Winnipeg-based location supporting remote pharmacy operations

**Job Types**: Full-time, Part-time

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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