Product Manager, Orders Api

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely - and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes - large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Orders team oversees the platform that powers all sales and order management (including reporting) at Square. The team is also responsible for the order management and checkout experiences on Square's point of sale solutions. As a Product Manager on the Orders team, you will oversee product features from creation through execution. You will work with designers, engineers, product analysts, and other partners across Square to ensure that our Orders platform powers commerce solutions that sellers need to run and grow their business.

As the Product Manager on our Orders APIs team, you will oversee the full stack of technologies needed to ensure that Sellers can trust their Orders powered solutions. Our sellers across the globe rely on our Order Management, Checkout and Reporting solutions to run and grow their businesses. The and stability of our essential infrastructure ensures that sellers never miss a sale and can delight their customers. This includes ownership of the APIs and underlying infrastructure that powers order creation, management and reporting for our Point of Sale (Square Point of Sale, Square for Retail, Square for Restaurants, Square for Appointments, Square Invoices) solutions. You will advocate for the voice of our sellers, buyers and developers to provide solutions that are not just reliable, scalable, and secure, but are a competitive advantage for Square and delightful to use.

You Will:

- Use feedback from sellers, developers and partners across multiple markets to improve the Orders platform to meet needs across the entire Square ecosystem.
- Work with engineering, design, and QA to foster positive team dynamics
- Lead the planning, scoping, and prioritization of projects. You will outline entire roadmaps and project requirements, goals, and constraints.
- Represent the team with partners and senior company leaders to align resources and prioritization.
- Guide the creation of platform capabilities that are delightful, scalable, reliable and remarkable
- Determine features, write product and technical specs, shape system Service level agreements/SLOS/SLIs, organize user studies, help write test plans, manage the backlog.
- Report to the Head of Product for Orders.

Qualifications

You Have:

- Experience building mobile and web products - including experience working on products with developer facing interfaces (i.e. APIs and SDKs).
- Cross platform (web/mobile/server), distributed or high availability systems technical foundation.
- 5+ years of product management experience or equivalent; prior experience as a software engineer or solutions architect is desirable.
- Excellent at cross team coordination and project prioritization
- Deep developer empathy and the ability to distill seller-facing use cases into a set of flexible components.
- A work style that uses data to make informed decisions.
- Passion for Square's mission, with new technology and for solving complex problems.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. **_Want to learn more about what we’re