IT Support Technician

for **Field Service Technician**

$18-$35 an hour - Part-time, Fixed term contract

**Profile insights.**

Here’s how the job qualifications align with your profile.

Certifications

CompTIA A+

Part-time

Fixed term contract

Shift and schedule.

Great River is a leading provider of innovative IT solutions tailored to meet the evolving needs of businesses across various industries. With a focus on cutting-edge technology and customer-centric approach, we deliver comprehensive IT services ranging from software development and cybersecurity to cloud computing and digital transformation strategies.

**Full job description**

Field Service Technician (Independent Contractor)

Are you looking for additional revenue or to establish and grow your business based on your availability?

**This role is on call/piece work and service level varies based on demand**

We currently require Contractor/incorporated or sole proprietor service providers who are reliable and enthusiastic with a commitment to deliver exceptional customer service to our clients.

**Job Summary**

Perform hardware break-fix services on PCs, laptops, network printers, servers, etc.

Perform IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, POS devices, etc.

Handle software installation/support/upgrades.

Perform deskside support services installing and troubleshooting hardware, software, and network-related issues.

Perform basic LAN and internetworking related activities.

Respond/update/close calls from the National Dispatch/Call Management Center.

Perform warranty service calls for both commercial and residential clients.

Perform other types of service calls from our Dispatch/Call Center as required

Certify/upgrade skillset as required when new customers or technology is introduced.

Knowledge, Skills, and/or Abilities Required:

- Have 2 - 3 years of IMAC (installs, moves, add, changes) services relating to laptops, printers, POS devices, etc.
- Have 2 - 3 years of break-fix experience.
- Have 2 - 3 years of deskside support experience.
- Have 2 - 3 years of printer experience.
- Must be able to pass a criminal background check
- Must have a minimum of an IT diploma from a recognized school
- Must have a valid driver’s license and access to a reliable vehicle at all times
- Must have exceptional customer service skills
- Must have good communication skills
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP).
- Must be available to work flexible work schedules
- What’s in it for you?

Flexibility

Prompt payment.

Training

Skills and experience upgrade

IND2

Do you have a reliable vehicle and valid driver’s license?

Are you fluently bilingual in English and French?

**Experience**:
IT Field Service: 1 year (preferred)

Work Location: On the road

**Job Types**: Full-time, Part-time, Permanent, Fixed term contract, Casual, Seasonal, Freelance, Apprenticeship, Internship / Co-op

**Salary**: $18.00-$41.81 per hour

Expected hours: 10 - 40 per week

**Benefits**:

- Flexible schedule
- Language training provided

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Application question(s):

- Have 2 - 3 years of IMAC (installs, moves, add, changes) services relating to laptops, printers, POS devices, etc.
- Have 2 - 3 years of break-fix experience.
- Have 2 - 3 years of deskside support experience.
- Understanding of business-class hardware (Lenovo, Dell, HP, APPLE)
- Extensive knowledge of computer parts and accessories
- Ability to perform troubleshooting for a range of technical issues

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person