Visitor Services Coordinator

Office of the Secretary to the Governor General - Visitor Services
Ottawa (Ontario), Québec (Québec)
PM-03
Acting, Assignment, Deployment, Indeterminate, Secondment, Specified period
$73,798 to $79,511
For further information on the organization, please visit Office of the Secretary to the Governor General

**Closing date: 7 November 2024 - 23:59, Pacific Time**

**Who can apply**: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When responding to the screening questions, you must clearly demonstrate how you meet each criteria (education and experience) by providing concrete, specific examples of actions that speak directly to the experience sought. Include when the example took place (month-year to month-year), the background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

**Duties**:
The visitor services coordinator is responsible for ensuring smooth delivery of front-line visitor services on-site at Rideau Hall. As the visitor services coordinator, you will plan and implement short
- and long-term visitor services programs and products in collaboration with colleagues and external partners. You will supervise one to two senior guides and a large team of student guide-interpreters who offer guided tours, facilitate educational and public programming, staff the skating rink during the winter and assist at official events. Supervisory tasks include, among others, recruitment, training, scheduling, managing daily operations, and performance management.

As an interpretation and exhibition planner, you will be responsible for developing interpretive content for tours, training student guide-interpreters on this content, managing art and exhibitions within the residence, and creating and implementing educational and public programming in collaboration with colleagues and external partners. Your role will involve creativity, research and strategic vision.

In both roles, you will work in a fast-paced environment that encourages you to proactively problem solve and use sound judgement. There can be competing priorities within tight deadlines and frequent, last-minute changes. While some days the work is mostly done at your desk, other days are spent on-site assisting the team and interacting with the public.

We are therefore looking for someone who is action-oriented, dedicated to offering high-quality client service and committed to working within a small, bilingual, multidisciplinary team.

Would you like to work at a historic site with a team of dynamic employees? Witness history in the making? This job might be perfect for you

**Work environment**:
The Office of the Secretary to the Governor General is a small department of approximately 165 employees within the Core Public Administration that supports the governor general in carrying out their role and responsibilities. The workplace is located on the historic grounds of Rideau Hall, 1 Sussex Drive, just minutes from downtown Ottawa. The site is open to the public and welcomes more than 300 000 visitors each year to take part in the various activities offered. A second official residence and workplace is located at the Citadelle of Québec, in the City of Québec. Employees are currently required to work from the office at least three days per week. Increased in-office presence may be required based on operational requirements.

**Intent of the process**:
**Positions to be filled**: 1

**Information you must provide**:
Your résumé.

EDUCATION

Streams 1 and 2 (Visitor Services Coordinator / Interpretation and Exhibition Planner)
ED1. Graduation with a degree/diploma from a recognized post-secondary institution. *
- A recognized post-secondary institution is a public or private institution that has been given authority to grant degrees, diplomas, and other credentials by a public or private act of a provincial/territorial legislature or through a government-mandated quality assurance mechanism. For greater certainty, also included are institutions authorized to grant specific academic credentials for specific academic programs.

Degree equivalency

EXPERIENCE

Stream 1 (Visitor Services Coordinator )
EX1. Two years of experience delivering tourism, cultural, educational or museum interpretive programs.
EX2. Experience supervising front-line personnel in the delivery of services to the public.

Stream 2 (Interpretation and Exhibition Planner)
EX1. Experience in the conceptualization, development and implementation of a wide range of interpretive activities and pro