Customer Service/sales Support

**B**AMB**E**R**G**E**R **P**O**L**YM**E**RS **(C**A**N**ADA) **C**OR**P**. **C**U**ST**O**ME**R **S**E**RV**IC**E / **S**A**LE**S **S**U**PP**ORT**

Founded in 1967 and celebrating more than 50 years of outstanding service to the plastics industry, Bamberger Polymers markets a full range of commodity thermoplastic resins through our network of sales offices and distribution centers covering all major markets in North America, South America, Europe, the Middle East and Asia. Every year, we deliver more than 1.2 billion pounds of bulk and packaged resins to custom and proprietary manufacturers of plastic products; injection molders, blow molders, compounders and extruders.

For five decades, Bamberger has provided competitive pricing, exceptional service and technical expertise to our clients.

While priorities and objectives may change, our core values do not:

- Integrity - We are honest and ethical in each and every transaction
- Diligence - We are conscientious, careful, and persistent in our work
- Respect - We strive to bring value to every business relationship

The role of Customer Service / Sales Support will support our Canadian Sales Division.

You will support the Canadian Sales team by entering and processing client orders, coordinating and arranging logistics for local shipments, and responding to & resolving customer inquiries. This role will also include some front office administrative duties, along with back-up for invoicing and inventory management.

You will work across the organization to facilitate effective administration and office operating procedures related to the customer experience, including working closely with other Customer Service / Sales Support team members, Sales Representatives, other Regional offices and our cross-border Credit department.

**Required Skills**:

- High-level of attention to detail is required- Strong communication skills, verbal and written
- Self-disciplined with excellent organization, prioritization and time management skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite
- College Diploma in Business Admin and/or equivalent is required.
- Bi-lingual French is preferred, but not mandatory.

**C**U**ST**O**ME**R **S**E**RV**IC**E / **S**A**LE**S **S**U**PP**ORT**

Entering Sales Order Worksheets (SOW) from sales representatives:

- Confirming price, material, terms, etc. match customer PO.
- Send Order Confirmations to customer, SOW and PO # must be saved in DMS folders (system)
- Subject to market pricing, confirming price when being invoiced, entering credits/debits market adjustments aftermarket settles

Handling various customer enquiries, Proforma Invoices, NAFTA, proof of delivery, invoice copies, wire transfer details, etc.

Send certifications (daily) to customers that require Certificates of Analysis/Certificate of Compliance

Sending weekly inventory reports / monthly sales reports to sales team

Logistics:

- Arranging logistics for customer orders - bulk truck (BT) and LTL deliveries, coordinating with multiple carriers if required
- Confirming deliveries/ ETA's to customers
- Checking ETA's for railcars, following up with railyards to get car pulled in

Inventory Management:

- Reviewing inventory levels for regular customers
- Sending enquiries for material from US inventory, issuing a Purchase Order to regional office

Credit & invoicing:

- Request credit approvals, investigating short payments or other credit issues
- Some invoicing if required

Front Office Administration:

- office organization & administration including arranging couriers, ordering office supplies, opening/sorting mail. Fieldling incoming phone calls (mínimal)