Guest Experience Guide

What will be your daily pursuit?:
Experience the world like never before with Flyover. Our flying journeys immerse you in the essence of diverse destinations, capturing their beauty and spirit while sparking a sense of adventure and curiosity. Embark on a journey of awe-inspiring perspectives and unparalleled stories. Join the Flyover team to help amplify moments of wonder and share powerful perspectives on guests from around the world.

As a Guest Experience Guide you will be empowered to ensure our guests receive both accurate expectations about the Flyover experience as well as a memorable impression of the attraction. Guest Experience Guides not only make sure the ticketing and entry process is as seamless as possible, but also that the movement of guests throughout the whole experience is safe and efficient. Guest Experience Guides must be comfortable speaking in front of, and directing large crowds of people, as well as working both inside and outdoors. Representing a popular attraction in Vancouver, Guest Experience Guides are responsible for creating and sustaining a fun environment for fellow team members and guests alike. Guest Experience Guides should always strive to represent both Flyover as well as Vancouver in a positive, guest first attitude.

What will your compensation be?:
The wage for this role is $18.45 hourly, and a full breakdown of perks and wages will be broken down during the interview process.

What will you do in this job?:

- Greeting guests and answering questions in a welcoming and positive manner
- Ensuring accurate information is provided to guests, ensuring adequate expectations
- Taking and editing photos of guests, while being knowledgeable about the photo packages and backgrounds
- Handling cash transactions, ticket sales and other retail duties as required
- Organizing large groups of people into correct queues, while calculating and communicating accurate wait time information
- Directing guests around the different areas of the attraction and assisting them onto the ride
- Ensuring all ride safety precautions are met, and informing the Operator and Supervisors of any concerns
- Ensure Flyover operating procedures and service standards are consistently maintained
- Communicate efficiently using proper radio protocol
- Assisting with evacuation procedure in the event of an emergency and follow emergency preparedness plan
- Possessing knowledge about Vancouver and other attractions

What skills and experience do you need for this job?:

- Availability to work a variety of shifts including evenings, weekends and Holidays
- Be comfortable working on your feet for extended periods of time in both an indoor and outdoor environment
- Ability to lift loads of up to 30 pounds as necessary
- Flexibility to complete various tasks in different roles
- Extensive knowledge about Vancouver and local area
- Experience in the tourism/hospitality industry is an asset
- Cash handling and public speaking experience preferred
- Fluency in a second language in addition to English is an asset
- FoodSafe Level 1 certification or equivalent is an asset
- Serving it Right certification equivalent is an asset

EEO:
**Welcoming All Applicants**
At Flyover, we value a strong team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.
We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.

**About Flyover**
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