Supervisor
1 week ago
**Job Description** - Supervisor
**Hours of Work **- able to work flexible schedule at a minimum of 16 hours a week.
**POSITION OBJECTIVE**
The primary objective of this role is to provide exceptional customer service to our customers, maintain a clean and organized store/work space. To lead by example and give direction to other members of the team to ensure smooth operations.
**KEY RESPONSIBILITIES**
The Supervisor will be required to carry out but not limited to the following duties within the store.
- All Store Clerk duties
- Run shifts to ensure day to day deadlines are met;
- Ensure all staff are following Company Policies & Procedures;
- Delegate tasks to team members;
- Follow-up to ensure team has completed the required tasks for their shift;
- Daily paperwork;
- Finding other staff members to over shifts in the event of sickness or other absence;
- Receive & check incoming stock;
- Inventory counts as directed;
- Listen and respond to customer complaints (escalating complaint to Store Manager if necessary);
- Take responsibility for your shift and ensure all shift tasks are completed
- Training new & existing employees;
- Other duties are directed.
**ORGANISATIONAL RELATIONSHIPS**
∙ Reports to Assistant Manager & Store Manager
**INTERPERSONAL SKILLS**
∙ Ability to communicate effectively both orally and written
∙ Ability to maintain composure under pressure
**ACCOUNTABLITY**
∙ Ability to work independently and exercise initiative
∙ Ability to follow direction and complete assigned tasks in a timely manner
**Essential Skills**
∙ Good oral and written communication skills
∙ Demonstrate ability to work within a team environment
∙ Demonstrate ability to provide exceptional customer service
∙ Demonstrate ability to work on till with minor or no cash outages
∙ Demonstrate ability to complete daily and till paperwork
∙ Demonstrated ability to delegate and lead one to four people at a time
**Job Types**: Full-time, Permanent
Pay: $17.45-$19.00 per hour
Expected hours: 16 - 32 per week
**Experience**:
- Customer service: 1 year (preferred)
- Cash handling: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Serving It Right (preferred)
Work Location: In person
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