Store Manager

_**Grafton Apparel believes everyone deserves to look great We fit your body, your budget, your style and with the confidence you get when you look and feel great**_

**Grafton Apparel Ltd., owner and operator of Tip Top, George Richards & Mr. Big & Tall Menswear is a Canadian company that has been in business for over 100 years. Taking its strength from over a century of heritage, today Grafton Apparel remains committed to the retail clothing industry by responding to the ever changing demands of the market. Not only do we understand the needs of our customers, we understand the needs of our people too We are truly committed to both our employees and our customers - a company that you will be proud to work for. Come join the team at Grafton Apparel where we are always looking for motivated, collaborative and product-driven individuals who are passionate about fashion and looking to grow and develop within our company.**

**What we offer**:

- Comprehensive benefits package including dental, extended health care, life insurance and a health spending account
- EAP Program because we care about your well being
- Learning opportunities to help you grow and progress your career
- An unbelievable employee discount - too good to post
- Giving back is important to us. We support amazing charities by doing what we can to fundraise through events or by just helping

As the _**Store Manager**_you are responsible for the success of your store. Reporting to the Regional Manager, you will work with your team to deliver an outstanding experience to achieve sales & productivity goals.

**What you will do in this role**
- **Lead a team that wants to win**_
- Develop your team’s sales skills by modelling best practices & techniques
- Identify training and developmental opportunities, work with individuals and partners to address gaps and build on strengths
- Recruit for vacancies, leverage business partners as required
- Create a positive work environment for your team
- **Create a customer-centric environment**_
- Ensure the customer is always prioritized
- Develop your team’s customer service skills by observing, working side-by-side and providing in-the-moment coaching
- Identify opportunities for development and training to build skills and to enhance the customer experience in store
- Solicit feedback from associates and customers and take action to resolve any issues
- Conduct regular competitive shops to gain market insights
- **Operate like an owner**_
- Maintain visual and display standards as directed
- Manage the payroll budget
- Research and share product knowledge, trends and other industry-related information
- Ensure stock is received and presented efficiently and effectively, communicate opportunities with partners
- Passion for leading a team
- Great customer service and a sense of urgency
- Resilience and energy
- Ability to make timely decisions
- Must be able to multi-task
- Must be able to work retail hours, including weekends

**And your qualifications include**
- Retail Store Manager experience
- Post-Secondary education

**Please note**: During the interview process, we use an AI-powered notetaking tool to assist with capturing and organizing interview discussions. This helps us focus on the conversation while ensuring accurate and consistent notes. The recording and notes will be used solely for recruitment purposes and handled in accordance with our privacy practices.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Store discount

Application question(s):

- What is your salary expectation? (required)
- Have you ever interviewed with us before for any position at Grafton Apparel, Tip Top Tailors, George Richards or Mr. Big & Tall?

**Experience**:

- Retail Store Manager: 1 year (required)

Work Location: In person