IT Specialist

Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money'.

Relay is entering an exciting new chapter of growth and we’re looking for an **IT Specialist **to join our Trust team. Your love of making high-impact decisions daily and desire to help shape the future of Relay is going to be crucial. The team’s vision is “Protecting the cathedral while enabling the bazaar” - quite a challenge in the scope of information technologies. This is an opportunity to get in at ground level and help scale our IT systems as we grow.

**Our IT Specialist will be required to work from our downtown Toronto office 3-plus days per week**

**What You'll Be Doing**:

- Take ownership of our device management system (ABM/Kandji) and lead us into the next phase of our Zero-trust initiative (Cloudflare)
- Collaborate with our compliance team to define and implement security best practices in our diverse environments such as Google Workspace, Kandji, and Cloudflare
- Evaluate and recommend new technology solutions that will improve efficiency and productivity
- Provide IT support to the current organization (Toronto HQ) and future satellite offices.
- Ownership of onboarding and offboarding procedures
- Day-to-day technical support
- Improve the in-office experience through technological means
- Be an advocate for all things IT and Security at Relay. **Tell us how you would reduce shadow IT**

**Who You Are**:

- You have 5+ years of experience in IT, developing and implementing IT changes. We are looking for builders: incremental changes or major initiatives.
- You're familiar with our tech stack: Google Workspace, Apple Business Manager & MDM, Ubiquiti, Slack, and Atlassian/Jira
- You have strong technical knowledge of a Mac ecosystem in a corporate environment
- You understand SSO and access permission best-practices
- You’re security-focused; think zero-trust
- You're automation-driven. Think small teams, high impact: tell us how to leverage systems to accelerate our velocity.
- You're an owner. You will be responsible for core systems upon which the organization depends on.
- You're curious. The IT and security landscape isn’t static, and neither should you be
- You're a team player. Our team is small and mighty, and we collaborate constantly - we want someone who is always willing to pitch in and isn’t afraid to ask for help.
- You bring the soft-skills; being approachable is crucial to IT success

**Bonus Points**:

- You’ve joined a company at its early stages and have seen it through scale
- You have experience working in a startup

**Our Commitment To You**:

- ** Competitive salary and meaningful equity**: every team member gets a piece of the pie.
- ** Comprehensive health benefits**: we offer full health benefits + an HSA/WSA starting from day 1 so you get the coverage you need.
- ** Considerable vacation/end-of-year holiday shutdown**: we take time off to reset and recharge so we come back better for our customers.
- ** Hybrid work environment**:we love collaborating and connecting in the office two times a week and offer catered lunches and a snack/beverage program for the days we’re in office. Don’t forget to bring in your furry friends
- ** Personal and professional growth**:support from leaders who care about your growth and success through regular feedback and coaching. Our goal is to make Relay a step-change career opportunity.
- ** Top-tier equipment**: we’ll make sure you have everything you need to produce your best work.
- ** Team-first culture**:we’re passionate about working collaboratively, bonding through team events, and most importantly having fun.

**Interview Process**:

- ** Stage 1**: A 45-minute Google Meets video call with the IT Lead, Trust
- ** Stage 2**: A 45-minute case study presentation with members of the Trust team, followed by a 30-minute conversation/discussion
- ** Stage 3**: A 30-minute Leadership Interview

**What’s Important to Us**:
At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.