Inside Sales Representative

Fortis partners with diagnostics and life sciences companies to design, validate, and manufacture solutions to solve their complex development problems. Fortis’ tailored approach and end-to-end capabilities accelerate the work of its customers as they bring the next generation of medicines and diagnostics to market. Fortis serves a global customer base and has offices across the world including four R&D sites and three GMP and ISO 13485 compliant manufacturing facilities in North America.

We are currently looking for an **Inside Sales Representative** to cover the Molecular Diagnostics Portfolio for North America. The Inside Sales Rep will play a fundamental role in lead generation, achieving our customer acquisition and revenue growth objectives.

This role is responsible for engaging with both prospective and existing customers to promote and sell products and services within the Fortis Diagnostics Solutions portfolio. The Inside Sales Representative will also support critical sales enablement initiatives and must be confident in making high volumes of outreach each day. Success in this role requires the ability to collaborate with channel partners, generate demand, qualify leads, and drive opportunities to close. This role will report to the Business Development Manager.

**Responsibilities**
- Research and identify potential customers, including principal investigators, lab managers, and procurement contacts, within biotech, pharma, and research institutions.
- Maintain and enrich a CRM database (e.g., Salesforce) with accurate lead, account, and interaction data to ensure pipeline visibility and sales forecasting.
- Schedule and conduct follow-ups to move leads through the sales funnel, routing qualified opportunities to Business Development Managers for further technical discussions and closure.
- Serve as the first point of contact for customer inquiries, triaging requests, and coordinating with internal stakeholders, such as Application Scientists, Business Development, and Operations, to deliver timely, solution-oriented responses.
- Support the sales process by communicating the scientific value of products and services, helping to increase product adoption and engagement at key accounts.
- Utilize data enablement tools and platforms to drive new account penetration and expand existing relationships, with a focus on translational research, genomics, diagnostics, or cell therapy (depending on product scope).
- Capture the voice of the customer by collecting and relaying feedback on unmet needs, competitive offerings, and emerging trends to guide product strategy and positioning.
- Represent the company at virtual or on-site customer meetings, vendor shows, and scientific conferences to generate leads and deepen customer engagement.
- Stay current on company products, relevant technologies, and market developments in biotechnology to provide accurate, consultative support to prospective clients.

**Qualifications & Experience**
- Bachelor’s degree in Life Sciences, Biotechnology, Molecular Biology, or a related scientific field.
- Minimum of 1 year of experience in inside sales, lead generation, or customer engagement within the life sciences or biotech industry.
- 2+ years of experience working in the Genomics sector, customized OEM solutions, or a similar technical/scientific environment.
- Familiarity with CRM platforms, particularly Salesforce; experience with sales automation tools and multichannel outreach strategies is a plus.
- Demonstrated ability to understand and communicate complex scientific concepts to a variety of stakeholders.

**Knowledge, Skills and Abilities**
- Self-motivated, goal-oriented, and comfortable operating in a fast-paced, metrics-driven sales environment.
- Proficient in sales prospecting, lead qualification, and managing customer pipelines.
- Strong interpersonal and communication skills with the ability to engage, build rapport, and influence scientific and business stakeholders.
- Customer-centric mindset with proven ability to assess needs and deliver tailored solutions.
- Analytical thinking and problem-solving skills to understand market dynamics and customer challenges.
- Capable of working independently as well as collaboratively across cross-functional teams.
- Flexible and adaptable to evolving sales strategies, shifting priorities, and changes in the life sciences market landscape.

**Travel Requirements**: Willingness to travel at least once per quarter.

**Mission and Values**

We have an incredibly talented group of intelligent, down-to-earth individuals who are committed to developing and manufacturing only the highest quality products. Our mission: “Pursuing a Healthier World by Creating Tomorrow’s Science Today” is complemented by our core values (EXCITE):

- Excellence - We believe in solving for root cause. No shortcuts, no “band-aids.”
- Customer First - We prioritize the experience and outcomes of our customers above all.
- Integrity - We are hon