Operations Coordinator

*Version française publiée séparément*

**Who we are**:
More than just cookware, **Le Creuset** has been a colorful companion to meals and memories around the world **since 1925**. Respect for tradition and authenticity have been Le Creuset’s guiding principal for nearly 100 years - our passion for superior artisanal quality, exceptional design, and European craftsmanship have remained constant.

**Who we are looking for**:
We are looking for **an Operations Coordinator **for a **permanent position**.

The Operations Coordinator is responsible for **providing exceptional service** to all our customers, in collaboration with our Account Managers.

With our customers being our number one priority, all enquiries must be handled in an efficient manner - **with understanding and compassion for the customer’s situation** and **in accordance with our policies and procedure** while **providing a world-class experience**.

**The perks**:

- Health insurance
- Contribution to your RRSP
- Generous employee discount: How much space do you have in your kitchen? Seriously.
- Hybrid position
- Computer equipment provided to be as comfortable at home as in the office
- Monthly birthday and milestones celebrations
- Regular team lunches
- Cheerful and dynamic team
- Bright offices and pleasant kitchen for meals
- End of year celebration dinner

**Your day-to-day**:

- Managing customer relationships
- Processing product returns and warranty claims
- Acting as the primary interface between sales and logistics
- Overseeing shipments, deliveries, and any related follow-up with customers
- Coordinating the sales process involving sales quotations, order creation, customer agreements, management of sales commissions, and customer charges
- Manage product flow to ensure timely and accurate processing of merchandise through the warehouse, outbound deliveries and invoicing
- Working with finance and accounting to resolve supplier billing issues and invoicing discrepancies

**Your assets**:

- Post-secondary education - an asset
- **Bilingual** (English and French)
- **2 years of minimum experience in retail/customer service** - an asset
- **Experience with ERP systems** (Microsoft D365 an asset)
- Experience with order entry and inventory controls
- Knowledge of Microsoft Excel
- Strong interpersonal and **communications skills**:

- Ability to maintain a positive attitude in a fast-paced work environment
- Ability to **organize and prioritize workload**:

- Professional attitude, self-motivated, and ability to be flexible and deal with change
- **Great attendance and punctuality** record, including adherence to schedule while being flexible towards hours worked as per business needs
- Passionate about Le Creuset products and our customers

**Why join us**:
Our mission is simple - **to inspire and empower people everywhere to make joy through cooking**. Our recipe is equal parts passion, hard work and fun with a culture as vibrant as our products. We constantly stretch ourselves and encourage our team to do the same. When you join Le Creuset, you become part of a **dynamic team that focuses on innovation and collaboration**. You are part of something bigger from your first day to every moment thereafter, you’re going to love what you do

LCRT1

**Job Types**: Temps plein, Permanent

**Salary**: $42,500.00 per year

**Benefits**:

- Assurance Dentaire
- Assurance Maladie Complémentaire
- Assurance Vie
- Programme d'Aide aux Employés
- Réductions Tarifaires
- REER Collectif
- RVER

Schedule:

- Du Lundi au Vendredi

Capacité à faire le trajet ou à déménager:

- Montréal, QC: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Obligatoire)

Formation:

- École Secondaire (Souhaité)

Expérience:

- Service à la clientèle: 2 ans (Souhaité)

Langue:

- Français (Obligatoire)
- Anglais (Obligatoire)

Work Location: Hybrid remote in Montréal, QC