Current jobs related to Manager Is - Ottawa - Altera Digital Health Inc. Canada

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon®, Altera TouchWorks®, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

**Overview**

**This is a remote role in the US or Canada.**

**Responsibilities**
- Entra ID configuration and administration.
- Identity and Access Management (IAM).
- Cross-Tenant Synchronization, B2B/guest access.
- Conditional Access and Privileged Identity Management (PIM)
- Security alert response using Microsoft Sentinel, Defender for Cloud, and Defender for Cloud Apps.
- Microsoft 365 app administration: Exchange Online, SharePoint, OneDrive, Teams, Power Apps, and Power Automate.
- Intune device management for Windows, macOS (Mosyle), Android, and iOS.
- Business automation and process improvement using Power Platform.
- Azure Policy and RBAC management.
- Design secure, scalable solutions and resolve escalated issues in Entra ID, Sentinel, Azure, and Microsoft 365.
- Collaborate with cross-functional teams on security, compliance, and business enablement.
- Maintain operational excellence by monitoring KPIs, overseeing incident response, and ensuring high service availability.
- Lead continuous improvement initiatives through automation, scripting (PowerShell, Bash), and policy refinement.
- Manage workload prioritization, staff development, and capacity planning.
- Oversee documentation standards and enforce best practices across the environment.

**Qualifications**

Academic and Professional Qualifications:

- Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field, or equivalent/years of experience required.
- A master's degree or relevant certifications (e.g., Certified Information Systems Manager (CISM), Project Management Professional (PMP)) is preferred.

**Experience**:
Required:

- 7+ years of experience in IT infrastructure, cloud services, or identity management, with at least 2 years in a team leadership or managerial role
- Deep expertise in Microsoft Entra ID (Azure AD), including Conditional Access, PIM, and identity architecture.
- Proficiency in Microsoft Sentinel, Defender suite, and Azure security operations
- Strong working knowledge of Microsoft 365 administration and licensing
- Experience with device management using Microsoft Intune and third-party tools (e.g., Mosyle)
- Demonstrated experience automating IT operations and business workflows using PowerShell, Power Automate, or Bash
- Solid understanding of Azure RBAC, Policy, and cloud networking fundamentals
- Familiarity with ITSM processes and tools (e.g., ServiceNow)
- Bachelor's degree in computer science, Information Systems, or a related field, or equivalent work experience

Preferred:

- Microsoft certifications (e.g., SC-300, AZ-500, MS-102, MD-102).
- Experience with Microsoft Graph API, KQL, or custom Sentinel analytics rules.
- Knowledge of cross-tenant B2B/B2C scenarios.
- Experience supporting hybrid cloud environments.
- ITIL Foundation certification or experience in an ITIL environment.

**Key Skills and Competencies**:

- Strategic thinking and solution architecture.
- Excellent verbal and written communication.
- Team building and mentorship.
- Incident and problem management.
- Security-first mindset.
- Agile and adaptable to changing business needs.
- Strong troubleshooting and root cause analysis

Travel Requirements:

- May require travel for business needs.

Working Arrangements:

- Work is performed in a remote environment with mínimal exposure to health or safety hazards.

**Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.