Technical Program Manager

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We are looking for an experienced Technical Program Manager (TPM) to join our growing Software Engineering team. This is an exciting opportunity to work closely with R&D teams to shepherd successful value delivery to our worldwide customers and have a far-reaching impact. This is a full-time position based in Toronto, but serving global teams.

This is a new TPM team focused on growth, scalability, scope and impact. You should be excited to contribute to building team practices from the ground up, and scaling program management across the R&D org. This individual will report to the Senior Manager, Technical Program Management.

**RESPONSIBILITIES**
- Leading and managing software projects from initiation to closure, ensuring quality, scope, success metrics, and timeline objectives are met.
- Facilitating the translation of strategic objectives into tactical plans, ensuring alignment across different teams and stakeholders.
- Managing program timelines, milestones, risks, issues, and dependencies, and ensuring appropriate escalation and resolution.
- Contributing and adhering to governance and communication structures.
- Enabling teams to focus on core work by managing scheduling, agendas, escalations and action items.
- Tracking and reporting on program metrics & KPIs, making recommendations for improvement and providing an impartial voice to program status and risks.
- Coordinating program teams across Product, Engineering, QA, Product Ops, Product Marketing, Operations, etc to ensure successful delivery of software projects.
- Building and maintaining strong relationships with key stakeholders, including customers, executives, vendors, and team members.
- Communicating technical or product-related information to stakeholders, including senior executives and customers, acting as the bridge between all levels, functions, and domains.
- Identifying and resolving conflicts and managing stakeholder feedback and concerns.
- Building consensus, driving tradeoff conversations, and aligning stakeholders around outcomes and priorities.
- Managing the software development lifecycle (SDLC) and agile methodologies for multiple program teams in accordance with Scrum standards.
- Coaching on program teams on Agile practices, and using Agile metrics to improve team performance.
- Reviewing productivity and deliverable metrics to develop and implement process improvements that increase efficiency and effectiveness of the SDLC.
- Adapting processes to changing situations, expectations, and work demands in a rapidly changing work environment.
- Product or technical proficiency in one or more areas of software engineering (such as API, DevOps, Microservices, Generative AI).
- Demonstrated ability to lead technical or product-related tasks, such as code reviews or user documentation.

**QUALIFICATIONS/SKILLS**
- 6+ years experience as a Technical Program Manager in a Software Engineering team.
- Bachelor's degree in computer science, business management, program management, product management, or a related field. A combination of technical and business education would be ideal but is not mandatory.
- Hands-on experience as a Software Engineer is desirable but not required.
- and systems-thinking principles to scaling and automating processes.
- Deep understanding of the product development process, the product lifecycle, and program management.
- Excellent communication skills for a smooth collaboration with engineering, product, and other teams.
- Applies the principle of focusing on outcomes over outputs, leading project teams to prioritize achieving project goals and objectives over merely completing tasks.
- Data-driven at the core; able to meaningfully leverage SDLC and Program data to drive improvements and identify bottlenecks.
- A PMP or Agile certification is a plus.
- Expert with program management tools, including Jira, Jellyfish.co, AirTable, Notion.

Please note: In the spirit of winning together, the position will be based in Toronto, Ontario, and in-office collaboration is required for at least one day per week.

GO FARTHER WITH VELOCITY

At Velocity Global, we're building a dream team made up of the world's best talent. We're looking for people like you to join us as we make opportunity borderless for people everywhere.

ABOUT VELOCITY GLOBAL

At Velocity Global, our values represent who we are and the company we want to be. We harness the power of unity, diversity, and collaboration, drive for impact, and win as a team - bringing our unique talents together to achieve our common goals. In partnership with our customers and ourselves, we are better together, and together, we win.

Please refer to our present benefits offering here.