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System Administrator I

3 weeks ago

Vancouver, Canada University of British Columbia Full time

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Systems and Technology, Level C

Job Title

System Administrator I

Department

Administrative Leadership | Department of Microbiology | Faculty of Science

Compensation Range

$6,747.50 - $9,701.42 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

August 23, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Ongoing

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary
The Systems Administrator I provides critical support for systems, and hardware/software configurations for the Department of Microbiology and Immunology (MBIM). This role includes troubleshooting, system design, implementation, and maintaining a diverse IT infrastructure supporting research and teaching. As part of a technical team, the Systems Administrator I will collaborate closely with faculty, staff, and research trainees to address system needs and provide sustainable solutions.

Organizational Status
Reports to the Director of Operations. Works independently and jointly within a team of three IT technical staff to provide services to 250 faculty, staff, research trainees in a heterogeneous environment. Receives general direction from the Director of Operations and collaborates with faculty, research trainees, and staff to solve problems and provide solutions. Interacts directly with other University technology professionals as required.

Work Performed

System Administration: Administer and maintain systems running Linux including provisioning, configuration, updating, and troubleshooting hardware/software issues. This includes systems for research and teaching. Assists in the development of automation to improve processes, monitor servers, extract and convert data. Contributes to the ongoing planning and analysis of systems enhancements in support of current or new services. Collaborates with peers and team members to identify, analyze, recommend, and implement appropriate system enhancements that will improve existing information systems or business processes and productivity. Support desktop and laptop systems Mac OSX and windows.

Tier 2/3 Support: Provide operational support for production systems, troubleshoot technical issues, and ensure systems are secure and compliant with internal policies. Resolve issues with production systems, define operational support processes, and provide end-user support. Proactively communicates with faculty, staff, research trainees, and team members. Contributes to the development of best practices, standards, procedures and quality objectives across systems infrastructure or platforms.

Collaboration & Planning: Work with faculty and staff to assess system needs, design enhancements, and implement system solutions and improvements. Build and maintain collaborations with other IT groups on campus. Develop recommendations and present options to improve security, efficiency and quality. Participates in end-user committees on behalf of MBIM technical staff. Maintains communication and develops relationships with the user community in order to develop a sound knowledge of their needs and their priorities. Based on feedback, develops recommendations and presents options for improvements and efficiency.

Hardware and Software Management: Oversee the procurement, installation, testing, and maintenance of hardware and software using appropriate technologies to the specific needs of the users. Manages the life cycles of departmental computers used by administration, technical and research staff. Determines and recommends computer and networking hardware, obtains quotes, orders and purchases software and hardware; sets up and configures; tests and evaluates performance; integrates equipment into current network structure. Identifies existing hardware due for replacement and decommissions obsolete hardware. Coordinates with third-party service providers for technology procurement or support.

Consequence of Error/Judgement
Information Technology plays a key role in enabling the Department of Microbiology and Immunology to achieve its goal research, education, and operational service. The services supported by the Microbiology and Immunology IT technic