Overnight Loss Prevention Officer

1 week ago

Whistler, Canada Westin Resort and Spa Whistler Full time

An Overnight Loss Prevention Officer is responsible to safeguard the hotel property and assets, and guard the well-being of guests, employees, and visitors.
**Duties and Responsibilities**:

- Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets
- Initiate and follow-up all investigations of crimes committed against property and persons
- Assist sick and injured guests and employees, ensuring documentation and disposition of reports
- Answer house calls, assist guests and employees with respect to safety, security and hotel operations
- Maintain accurate records while performing basic duties including, but not limited to: camera monitoring, daily shift activity log, lost & found reporting, and all guest or employee interaction
- Complete evacuation and emergency response procedures when necessary
- Comply with WRS’s Occupational Health and Safety Program and the Regulation of WorkSafeBC

Leadership Qualities:

- Promote the goal of an aligned Loss Prevention Department while balancing the needs and insights of individual Westin Departments
- Explore varied perspectives and take them into account when looking for solutions to influence quality and executional excellence.
- Drives a culture of guest service excellence in personal, written and phone conversations.
- Acts as a change agent among peers, working to have a deeper understanding of perspectives, experiences, and personalities; proactively guides others towards successful adoption of change, building team alignment and loyalty.
- Drive a positive safety and security culture by holding self and other accountable to performance and behavioral standards of The Westin.
- Positively support the culture by championing new procedures that work towards the goal.
- Be willing to engage and support peers in an informal mentorship capacity, with future to lead in a formalized role.
- Lead by example by actively demonstrating and promoting The Westin by Marriott organizational values.
- Operate with a growth mindset and have courage to accelerate change
- Must be able to work in inclement weather.
- Must be available to work nights, holidays and weekends.
- Demonstrates effective communication skills and strong guest service skills.
- Strong decision-making skills
- Demonstrated ability to create effective working relationships inter/intra departmentally.

**Skills & Experience**:

- Knowledge of basic Fire, Life & Safety standards/processes
- Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
- Excellent attention to detail
- Must be legally entitled to work in Canada.
- Possess or be willing to attain a valid BC security worker's license
- Possess or be willing to attain Occupational First Aid Level 2.
- Ability to work independently and able to remain alert and comfortable handling emergencies in a calm manner while on duty. - Training & support will be provide
- Have a positive attitude with a professional demeanor.
- Possess excellent multi-tasking, problem-solving, prioritizing and organizational abilities
- Possess a good understanding of De-escalation strategies and skills. Training provided. Able to lift up to 50lbs.

**Perks**:

- Subsidized Staff Accommodation
- Seasonal Leisure Incentive
- Flexible Schedules
- Complimentary Staff Meals
- Marriot Hotel Discounts
- Benefits & RRSP, based on eligibility
- 50% off Restaurant Dining

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