Customer Success Manager

4 days ago

Vancouver, Canada Battlefy Full time

We are Battlefy, and we power Esports.

We are looking for a Customer Success Manager, ideally with a background in digital agency, to help us build the future of Esports. Battlefy's platform is the gold standard in the competitive esports industry and we need smart, customer-obsessed people to help deliver world-class experiences for our clients, drive engagement with the Battlefy platform, and own organic customer growth.

The Customer Success Manager will be responsible for supporting key clients, including nearly all of the biggest game publishers in the industry. We work with incredible organizations like Riot Games, EA, Red Bull, the NFL, NBA, NHL, and Major League Baseball. The biggest brands in the world deliver their global esports strategies on our platform.

Account Management
- Working with enterprise customers to launch, grow, and iterate on esports experiences;
- Owning of post-launch retention, growth, and iteration tasks with key customers;
- Nurturing client relationships, acting as the voice of the customer;
- Making trade-off decisions in order to handle requirements changes;
- Acting as a key internal stakeholder with sales, product, marketing, and other internal teams.

Communication
- Unsurpassed communications with customers, project teams, and others;
- Collaborating with different business units to find the right balance of commitments.

Detail Oriented
- Delivering on all assigned KPIs and keeping up with all reporting tasks;
- Bringing a high level of attention to detail regarding campaign execution.

**Requirements**:

- 2+ years of experience as an account manager, project manager, or customer success rep in a digital agency environment;
- Bachelors degree or professional experience equivalent;
- Strong technical acumen with fluency in modern digital tools for project management, communication, tracking, etc.
- Strong communication skills.

**Benefits**

At Battlefy, you will be instrumental in helping the team to rise up and become legends. While doing so, you will receive a competitive salary, flexible hours, programs to support outdoor fitness activities, and flexible vacation time. Most importantly, you will receive the support of a talented, warm, and welcoming family that shares your passion and enthusiasm for building a legacy.

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