Manager, Mutual Funds Operations

**Job Summary**

Manager, Mutual Funds Contracting, Settlements and Non Financial updates leads a team of 5 administrators. Ensuring processes are completed on time with a high degree of accuracy. Provides leadership for enhancements to process and improving data quality between RBC and fund companies. Working with data teams, solutions groups and IT to explore and deliver process improvements.

**What is the opportunity?**

Manager, Mutual Funds Contracting, Settlements and Non Financial updates.

**What will you do?**
- Managerial Excellence
- Manage a team of approximately 5 direct reports.
- Hire, onboard, and train new team members.
- Supervise and direct time sensitive, complex and/or highly specialized daily work flows to ensure department service levels are met.
- Provide training, coaching, recognition and development for the team members, fostering teamwork and planning for succession.
- Department Oversight Support
- Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
- Review exceptions to standard processing to ensure overall compliance with regulations, firm policies, and accepted business practices.
- Accurately review, verify, and/or record data into technology supporting department processes.
- Process Improvement
- Reduce risk, increase efficiencies, or enrich customer service by suggesting process changes and/or system modifications.
- Participate in business requirement development, UAT testing, end-user training, and implementation support for enhancements and new firm initiatives for changing technology systems supporting department processes.
- Training and Documentation
- Develop and provide ongoing training support for team members related to the department’s processes and systems. Provide feedback to department leadership team when appropriate.
- Develop and maintain department procedures.
- Ensure team members are aware of any new system functionality changes and document modifications.
- Participate in QA testing and PIV as required.

**What do you need to succeed?**

**Must-have**
- 5+ years of securities, banking, technology and/or job specific industry experience
- 3+ years prior securities, banking, technology and/or job specific related industry experience
- 2+ years demonstrated and sound managerial experience leading and managing a team

**Nice-to-have**
- Canadian Securities license
- Regulatory experience (CIRO, SOX)
- Experience with Internal and External Audit

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business

**Job Skills**

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Leadership, Long Term Planning, Operational Delivery, Operations Management, Process Improvements, Risk Management, Time Management, Treasury Management

**Additional Job Details**

**Address**:
180 WELLINGTON ST W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
WEALTH MANAGEMENT

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-09-09

**Application Deadline**:
2024-09-23

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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