Customer Support Specialist

23 hours ago

London, Canada LBMX Full time

LBMX is growing again...

We are seeking an** Customer Support Specialist**

**Position Description**:
We are seeking an experienced, detail-oriented Customer Support Specialist to join our dynamic team. Reporting to the Senior Operations Manager, this role is integral to the seamless operation of our advanced solutions, supporting both our member and supplier partners as well as a group’s internal staff. This position is critical for ensuring prompt, accurate, and effective customer service while managing various operational tasks.

**Responsibilities**:

- Serve as the primary point of contact for customer support inquiries from member and supplier partners, ensuring timely and efficient resolution.
- Oversee the processing of invoicing, payments, and rebates with accuracy and attention to deadlines.
- Conduct reconciliations, prepare reports, and handle ad-hoc invoice entry as needed.
- Support reporting requirements and assist with special projects as assigned.
- Perform light administrative tasks to support the office's smooth operation.
- Continuously improve support processes to enhance customer experience.
- Other duties as assigned

**What We’re Looking For**:

- **Customer-Focused**: A passion for delivering exceptional customer service, demonstrated by fast response times and effective communication.
- **Problem Solver**:Ability to troubleshoot issues and provide creative, practical solutions for customers and team members.
- **Detail-Oriented**: Accuracy in financial transactions, reporting, and data entry is critical.
- **Adaptability**: Willingness to manage a variety of tasks in a fast-paced environment.
- **Purchase to Pay Knowledge**: A keen understanding of how the invoice and payment process works within a business.

**Requirements**:

- Minimum of 5 years of experience in a customer support or service role, ideally within a buying group or supply chain environment.
- Strong working knowledge of accounting practices and journal entries.
- Proficiency with financial software such as Sage/QuickBooks, and advanced skills in Microsoft Excel and Word.
- Excellent organizational skills with the ability to manage multiple priorities and deadlines.

**The Perks of Working with us**
- Competitive salary and benefits including a health spending account and employee assistance program
- 3 weeks vacation to start with additional paid “LBMX holidays” throughout the year
- Company matched GRSP contributions
- Education subsidies for job related courses
- Maternity/Parental and Compassionate Care Leave Top Up Program
- A healthy work/life balance
- Flexible Summer Hours
- $500 Staples Allowance for new full-time hires
- Named one of Canada’s Top 100 Small & Medium Employers (2022, 2023 and 2024)
- Winner of Canada's Top 100 Employer (2025)

**About LBMX Inc.**

LBMX provides technology solutions that help independent businesses, and the groups they belong to, buy better and sell more. The LBMX Group platform is buying group focused and provides advanced technology to their members. With the power of real-time data and our unique one-to-many network, LBMX has transformed billing / ordering, rebate management, e-commerce, payment, and product information management across multiple sectors. LBMX is based in London, Canada and has customers throughout Canada, United States, United Kingdom, Europe, Australia and New Zealand.

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