Gis Support Analyst I

**About Lim Geomatics**:
Lim Geomatics is an industry-leading GIS company that develops geospatial software and data for the forest industry to help forestry companies be more efficient with their office and field operations. By doing so, we empower data-driven sustainable forest management.

With our Forestry Geospatial Platform (FGP), forestry companies can uncover actionable insights for their timber harvesting supply chain and target, benchmark and optimize forest operations. Compared with other competitive solutions, our products are the only ones that integrate fully with the ArcGIS platform, thereby letting organizations leverage their existing investments in enterprise GIS technology.

At Lim Geomatics, we think outside the box and collaborate with our customers to provide solutions to their problems. We never settle for status quo; always delivering and delighting clients with innovative and practical outcomes. We celebrate diversity while leveraging the creativity and technical expertise of our team. At Lim Geomatics you will help dream up and realize innovative game-changing products and solutions for our global customers in the natural resources sector.

**About you**:
You are self-motivated, result driven and engaged individual and enjoy collaborating in team-based environment. You put the customer at the center of everything you do and pride yourself in ensuring their success. As a GIS analyst within the customer success team, your goal is to ensure our customers on-board, adopt, and achieve the value they want from all of our products and solutions. You’ll work closely with the Sales and Marketing teams to ensure our customer base is successful and growing, and also with Product teams to ensure our products are achieving the results customers need. You are eager and motivated to solve GIS and technical problems for customers using our solutions, build relationships with those customers, and promote yourself and Lim Geomatics as trusted advisors to the customer’s technology strategy.

**What you’ll do and how you’ll make an impact**:

- Understand and master the use and training of all products within the FGP
- Be responsible for assisting a portfolio of customers who need GIS or technical assistance with our products
- Connect with customers throughout their customer journey to ensure success in using our products
- Complete and improve GIS technical workflows to ensure on-time and successful on-boarding and delivery of our products
- Assess, manage, and communicate customer satisfaction, technical pain points, and opportunities with other teams within Lim Geomatics
- Work with customers to grow, improve, and expand use of the FGP within their business
- Work with the customer success team to constantly improve our process and metrics

**What we are looking for**:

- You have a degree in GIS, geography, geomatics, engineering, computer science or a similar GIS-related technical field. Having a Masters degree would be considered an asset.
- Familiarity with Esri software, including ArcGIS Desktop, ArcGIS Pro, ArcGIS Online, and/or ArcGIS Server/Enterprise
- Knowledge and hands-on experience with Python, SQL, and/or Javascript would be considered an asset
- Excellent written and oral communication skills, and an eagerness to talk to customers
- Ability to work individually and collaboratively within a team environment
- Tech savvy and eagerness to learn new technology and practices
- Familiarity with forestry or customer success and support processes or tools would be considered an asset
- Fluency in French, Spanish and/or Portuguese considered an asset