Manager, Event Delivery

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Job Summary
Reporting to the Associate Director, Facilities & Operations, the Manager, Events & Fan Experience is responsible for the development, direction and implementation of a comprehensive events plan designed to enhance the mission, image and reputation of all events delivered within Queen’s University Athletics and Recreation (A&R) facilities. The Manager will proactively develop and implement strategies that serve to enhance the profile and awareness of the “Queen’s University Gaels” brand locally, provincially and nationally, with the goal of increasing spectatorship, promoting Queen’s as an event destination, and increasing participation across A&R programs. This position involves the management of a large student staff team to deliver effective and engaging events, both for the department, and for larger external bookings.

The incumbent will be responsible for event management and will work closely with the Manager, Partnerships & Communication.

The schedule for this position requires the incumbent to work flexible hours according to program area needs, including frequent evenings and weekends.
**Job Description**:
**KEY RESPONSIBILITIES**:
Event Delivery
- Develop and execute an event plan that allows A&R to maximize fan attendance and engagement in all venues.
- Provide leadership to the Events & Fan Experience team, providing the necessary strategic vision and direction in event delivery.
- Assist the senior management team to bid and secure major sport (and/or entertainment) events to be staged at A&R venues.
- Develop the annual event delivery calendar and outline key dates and milestones within the calendar.
- Liaise with OUA and USports for provincial and national championship hosting protocols.
- For all events, establish and develop customer satisfaction criteria objectives, ensuring project delivery to customer requirements.
- Communicate with OUA and USports visiting institutions regarding event requirements.
- Actively engage in the planning and coordination of all events for varsity and club programs, providing leadership to staff.
- Provide event management leadership and coordination for department specific events.
- Specifically engage in event management for external third party events to increase venue maximization and experience.
- Demonstrate a standard of professionalism in event management, providing training and guidance to staff to demonstrate standard.
- Manage the events budget for the department; develop budget for specific events and conduct reconciliation and reporting.
- Provide regular pre and post event briefings, develop and have ownership over all event scripting.

Engagement
- Design and implement new fan engagement activities and actively engage in the delivery planning processes.
- Conduct outreach activities to student populations at Queen’s and across the local community to promote and enhance attendance statistics and assist with the logístical planning to facilitate attendance.
- Execute in-game experience evaluations such as surveys, feedback tools via ticketing, etc. and provide analysis and presentations on feedback.
- Present recommendations, develop plans and execute on event delivery adjustments based on fan experience.
- Demonstrate an awareness of trends in fan experience and use knowledge to improve engagement and events.
- Work with the senior management team to initiate and cultivate relationships on campus, locally and nationally, within and outside sport, to enhance the profile and awareness of athletic and recreation facilities, programs and activities.
- Research and direct activities that will increase the A&R customer base and that will respond to trends in the sport and entertainment market.
- Participate in and contribute to meetings regarding strategic planning, budgeting and human resource management.

Human Resources
- Promote a culture of inclusivity that embodies A&R values, with a commitment to the university’s Indigenization, equity, diversity, inclusivity, accessibility and anti-racism initiatives designed to foster an inclusive, supportive, and welcoming environment for individuals with diverse backgrounds and identities.
- Create a positive team environment working toward common goals and vision.
- Plan, prioritize and manage the work of employees, providing strategic and tactical advice, guidance and coaching. Identify the need for staff resources, participate on staffing committees, and make effective recommendations regarding employee selection.
- Provide leadership to one ful