Valet Driver/service Assistant

**Who We Are**

At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:Service Manager

**Summary**

This position is responsible for greeting and assisting customers in the Service department.

**Duties and Responsibilities**
- Greets customers ensuring optimum customer service.
- Schedules customer transportation according to customer requests and service schedules.
- Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining
- Maintains a positive working relationship with team member and management in a team environment.
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
- Assists in various administrative duties as required (i.e. Faxing, mailing etc.).
- Picks up supplies for the dealership as required.
- Maintains cleanliness of customer facilities.
- Stocks customer facilities with all necessary amenities.
- Delivers and picks up documents and mailings from other Pfaff dealerships and other locations.
- Delivers and picks up parts from dealerships and garages.
- Ensures shuttle vehicles are always fueled and clean.
- Picks up customers from specified locations and transports them back to the dealership following the servicing of vehicles.
- Transports customers to requested locations after they have relinquished their vehicles for service at the dealership.

**Skills and Qualifications**
- Valid Ontario Driver’s License.
- A clean driver abstract and the ability to drive a manual transmission is required.
- Knowledge of Greater Toronto Area.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Detail oriented and excellent organizational and multi-tasking skills.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.

**What’s in it for you**

In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- THORNHILL, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: One location