Manager - Retail Store

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith
- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

**POSITION PURPOSE SUMMARY**:
The role ensures consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, staff training, reclamation and product donation flow, transportation, and processing of in-store donations.
**ACCOUNTABILITIES**:
The incumbent may perform all, some, or similar range of duties.
- Direct all operations of store to meet sales targets and control expenses while maintaining customer service standards
- Hire, orientate, train, evaluate, recognize, discipline, and terminate based on Territorial/National standards
- Manage health and safety, labour & employee relations, and other related issues at a store level
- Decide on in-store promotions and auctions and keep abreast of marketing trends by checking competitors' stock
- Plan store layout to attract customers including window displays and merchandise displays
- Determine and maintain appropriate inventory levels based on spot checks and reviews of weekly sales records
- Maintain control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately
- Ensure in-store safety for staff and customers (e.g., snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness)
- Prepare financial and other requested reports to the National and Regional offices (sales reports, staffing costs, payroll data, etc.)
- Work with Salvation Army agencies to delivery emergency and disaster services as assigned by District Manager
- Responsible to plan, organize, direct, and control all store operations
- Help store associates make connections with the customers and demonstrate a value driven workforce

**Role Competencies**:

- Results driven
- Developing direct reports
- Building effective teams
- Managing and measuring work/systems
- Motivating others
- Process Management
- Time Management

Performs other work-related duties as assigned.8
**CRITICAL RELATIONSHIP MANAGEMENT**:
**Internal**: Retail District Managers, other Retail Store Managers and store team
**External**: Guests, donors, vendors, community store partners
**MANAGERIAL/TECHNICAL RESPONSIBILITIES**:
Reports directly to the District Manager.
**Direct reports**: Supervises a team of Sales Associates of different level: responsible for hiring, terminating or making disciplinary decisions, directly supervise 10 or more full-time, part-time, and/or volunteers, provide direction concerning current tasks or consult in assignments
**FINANCIAL AND MATERIAL MANAGEMENT**:

- Considerable material responsibilities.
- Establish and manage in-store budget within guidelines
- Execute budgetary objectives by attaining sales margins
- Maintain staff cost ratios, and profit objectives as establish by the region
- Ensure nightly sales are deposited into the appropriate financial institution
- Analyze store financial statements and strategize appropriate action to attain financial goals and monitor the cost of goods (i.e., buying products from warehouse, tracking costs associate with product, etc.)

The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, upholding our code of conduct.
**WORKING CONDITIONS**:

- Typical retail selling floor environment
- Back room sorting and stock warehousing with consideration for safety factors
- Frequent exposure to fumes and dust and temperature fluctuations
- Flexibility in personal work hours required
- Frequent amount of interpersonal conflict dealing with customers, volunteers, students and/or employees
- Work is varied with periods of repetitive tasks
- Attention must be applied for accuracy when preparing financial documentation and staff scheduling
- Would need to be accessible in emergency situations as they arise.
- May be required to work overtime, as needed.
- Working outside of business hours - yes; store hours will drive the nature of this role's work: usually 9AM - 9PM, but time may vary for different stores based on the business needs.
- Work outdoors - rarely.

**EDUCATION, EXPERIENCE AND QUALIF