Campus & Conference Services Event Assistant

3 days ago

Toronto, Canada Tyndale University Full time

Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 40 denominations and 60 ethnic backgrounds and over 13,000 alumni. Founded in 1894, Tyndale is located in Toronto, Ontario, Canada.

**POSITION PURPOSE**

To provide exceptional customer service to internal and external clients resulting in repeat and increased business for the department. The role is responsible to liaise with all departments providing services to ensure seamless execution, exceeding customer expectations on the day of the event.

**PRIMARY RESPONSIBILITIES**:
**Event Logistics and Coordination**
- Work closely with the Facilities Team and meet regularly with Campus & Conference Services (CCS) team to ensure successful events.
- Work closely with CCS Associate on weddings and receptions including coordination of rehearsals and tours as needed.
- Participate in weekly Banquet Event Order meetings.
- Coordinate food service orders with food and beverage team for functions ensuring orders are fulfilled as ordered and on time.
- Check event spaces in advance to confirm cleanliness, room setups, etc.
- Assist Facilities with setups and teardowns as necessary.

**Campus & Conference Services Administration**
- Enter and keep updated event details in the Event Management Software.
- Record all relevant event details and charges to ensure accurate customer invoicing and month-end reporting.
- Assist CCS Admin in the day-to-day operation of the CCS office including all room bookings, meal cards, and record keeping.
- Monitor and respond to all online requests in a timely manner.
- Convey Tyndale’s policies and procedures to clients as necessary and ensure customer compliance.

**POSITION QUALIFICATIONS**:
a) Education:

- Two years post-secondary training or equivalent, (ie. Community College, Technical Institute or Trade School)

b) Experience:

- 6 months to 1 year related experience

c) Skills And Abilities:

- Able to multi-task, prioritize, and work efficiently in a fast-paced environment
- Able to work independently as well as part of a team
- Strong inter-personal and customer service skills with the ability to be a persuasive, professional advocate for the organization
- Strong organizational and administrative skills, with attention to detail and accuracy

d) Personal Characteristics:

- Committed to confidentiality
- Committed to quality, accountability and integrity
- Committed to Tyndale's mission, values, statement of faith and community standards statements
- Confident and result oriented
- Energetic, enthusiastic
- Intuitive; responsive to client needs
- Professional and tactful

e) Physical and Mental Demands
- Light physical effort (ability to lift up to 20lbs or equivalent)
- May encounter challenging people from time to time. Important to maintain a calm and professional demeanor; listening to the customer's needs
- Moderate stress from multiple project deadlines and multiple distractions
- Work outside of regular business hours
- Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing._

How to Apply

21 Hours a Week

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