Onsite IT Support Specialist

1 week ago


Toronto, Canada HRConnections Full time

**Onsite IT Support Specialist - Infrastructure & End-User Services**
**Location**: Onsite - Greater Toronto Area
**Type**: Contract
**Start Date**: ASAP
**Duration**: 6 months (with potential for extension)

**About the Opportunity**
We’re seeking a hands-on, solutions-driven IT Support Specialist to join a dynamic team supporting a multi-site operation across Canada. This is an onsite contract role ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and values being the go-to resource for infrastructure and end-user support.

You’ll be responsible for second-level support across office, warehouse, and remote users—ensuring systems run smoothly, securely, and reliably.

**What You’ll Do**
- Provide responsive 2nd-level support for desktops, laptops (Windows & MacOS), mobile devices, AV equipment, VoIP phones, and network printers.
- Troubleshoot hardware/software issues and escalate critical incidents when needed.
- Support IT onboarding for new employees, ensuring smooth access to systems and tools.
- Monitor and maintain server room operations, including emergency support when required.
- Assist with asset tracking and lifecycle management for leased IT equipment.
- Respond to security incidents and coordinate with global teams as needed.
- Ensure compliance with IT standards and assist in audit preparation.
- Collaborate with internal teams to support business continuity across infrastructure.

**What You Bring**
- Associate’s Degree, Technical Certification, or equivalent experience required
- Bachelor’s in Computer Science, IT, Engineering, or related field preferred
- Minimum 2 years of hands-on IT infrastructure experience in a mid-sized organization.
- Strong understanding of Windows 10, Mac OS, Active Directory, and Server 2016.
- Experience with Google Workspace, Cisco LAN/Wi-Fi, and AV conferencing tools.
- Ability to learn quickly, adapt to new technologies, and work across diverse teams.

**Bonus Skills**
- Experience supporting remote users and warehouse environments.
- Familiarity with ticketing systems and IT asset management tools.
- Comfort with out-of-hours support and emergency troubleshooting.

**Key Traits**
- Excellent communication and customer service skills.
- Strong problem-solving and analytical mindset.
- Self-motivated and continuously curious.
- Organized, detail-oriented, and adaptable.

INDHRC



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