Client Services Associate

**We are seeking to fill a Full-Time Client Services Associate (10 Weeks)**

**Location: Winnipeg, Manitoba**
**Salary Scale: $19.48 per hour**
**Reports to: Client Services Manager**
** (10-Week Term, Summer Position)**

**Closing: May 26, 2025**

Harvest Manitoba is a community focused organization committed to fighting hunger and alleviating food insecurity across our region. Our team members are dedicated to creating positive changes and ensuring that everyone in our community has access to nutritious food. We are looking for an enthusiastic and dependable Client Services Associate to join our team for the summer. This role offers youth the chance to gain valuable work experience in a hands-on, team-based environment.

**Please note**: This position is funded by the Canada Summer Jobs program and applicants **must meet the following eligibility criteria**:

- Be aged between **15 and 30 years old** at the start date of the job
- Have a **valid Social Insurance Number (SIN)**:

- Be a **Canadian citizen, permanent resident of Canada, or a person granted refugee status in Canada**:

- _International students and other temporary residents are not eligible._

**Responsibilities**:

- Perform new client intakes and book clients for food bank appointment
- Prepare food hampers for walk-in clients as well as support the Winnipeg Avenue on-site food bank
- Input and prepare data for weekly and monthly reporting
- Liaise with food bank coordinators and food distribution agencies to ensure that client information is up-to-date and that clients are well supported
- Achieve client services operational objectives by preparing and completing action plans, customer-service standards, resolving problems and maintaining high quality customer service
- Support the Client Services Manager to recruit, train, schedule, and manage performance of volunteers
- Work to ensure current and relevant information is available for clients such as food resource training opportunities and other referral information (housing, rent assistance, clothing depots etc.)
- Oversee the call center and reception areas as required
- Assist in maintaining and improving upon the existing Client Services Policies and Procedures as well as SOP’s
- Provide up to date information and analysis of client information, trends, and data to Harvest CREW.
- Perform other duties, on other days, if required.
- As a member of the Harvest CREW, support the team however needed to ensure operational needs are being met.

**About You**:

- Ability to work/excel in a fast-paced environment where attention to detail and effective multi-tasking is essential.
- Experience in customer service would be an asset.
- A university degree in a related field of study is considered an asset, though an equivalent combination of experience and education will be considered.
- Exceptional interpersonal and communication skills, both written and verbal
- Additional Languages an asset
- Professional presence, with a positive attitude and self-starter, the ability to multi-task and prioritize workload
- Proven ability to network with community resources, build relationships and gather resources to help support clients
- Proficient in MS Office (Outlook/Word/PowerPoint/Excel) and Client Services database
- Ability to work with a wide variety of people.
- Knowledge of food-security and poverty issues (an asset)
- A strong belief in the dignity of all human beings and a positive and caring approach.
- Ability to pass a Criminal Records Check (CRC) and a Child Abuse Registry Check (CARC).
- Valid Class 5 driver’s license and a clean Driver’s Abstract an asset.
- Ability to lift, push, pull a minimum of 50 lbs., sit, and stand for extended periods of time.
- **Additional Assets**:

- _Knowledge of food security and poverty-related issues._

**What We Offer**:

- Comprehensive Benefits: Dental care, extended health care, life insurance, and more.
- Work-Life Balance: Paid lunch hours and breaks, plus on-site parking.
- Schedule Flexibility: 8-hour shifts, including evening and weekend shifts based on business needs.

Evening and weekend shifts will be required as business levels dictate

**Job Types**: Full-time, Fixed term contract

Pay: From $19.48 per hour

Expected hours: 35 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Evening shift

Work Location: In person

Application deadline: 2025-05-26
Expected start date: 2025-05-29