Client Services Assistant

**Job Title: C**lient Service Assistant - Diabetes Education Program**

**About Community Healthcaring Kitchener-Waterloo (The Health Centre)**

The Health Centre provides a broad range of services aimed at improving the health of individuals and the wider community. Our services include medical and dental care, health promotion, illness prevention and outreach programming. Our expertise and resources are focused on working with those who experience health inequities and barriers to accessing health services. Collaborating as an interdisciplinary team, we provide services and supports that address the social determinants of health including factors and barriers such as poverty, inadequate housing, food insecurity, substance use, language and culture, as well as stigma and social exclusion.

The Health Centre works with the most complex client population served by primary health care professionals within Waterloo Region. Our highly skilled and diverse team works from a strength-based approach with individual clients as well as the broader community. We collaborate with many partner agencies and organizations within Waterloo Region. Our team consists of Family Physicians, Nurse Practitioners, Registered Nurses, Social Workers, Dietitians, Chiropodists, Pharmacists, Psychiatrists, Health Promoters, Community Health Workers, Administrative Staff and Volunteers.

We invite you to consider this opportunity to join our team and contribute to this important work.

The Health Centre is currently recruiting for the following position:
**C**LIENT SERVICES ASSISTANT - Diabetes Education Program**

**Full-Time Contract
- FTE 1.0 -18 months until April 2026**

**Pay: $40, 775.00- $46,702.50**

**Job Summary**:
Community Healthcaring Kitchener-Waterloo serves a diverse community as does the Regional Diabetes Education program. As a member of the Diabetes Education team you will be responsible for providing a wide range of reception, administrative and clerical support to the Program and the organization. You will work with a skilled group of Diabetes Education staff in supporting client services and organizational needs. As part of the Health and Wellness team, you will also promote community programs and participate in team meetings and other organizational projects. You will have experience in working in a high-volume setting (1000 + new referrals a year) focused on quality service.

**Responsibilities**:

- Client scheduling will be a significant part of the role.
- Provide radically client centered care by welcoming diverse clients who are seeking diabetes education or other social support.
- Process and triage referrals per criteria/protocol based on need.
- Booking and setting up translation services for appointments.
- Compiling monthly data reports for Regional Diabetes program.
- Experience with Electronic Health Records is required to ensure client charts are complete and up to date.
- Organize team calendar and take minutes during team meetings.
- Work during both regular and extended hours (evenings/weekends). A minimum of one evening per week will be required.
- Sharing CHCKW program information and other diabetes services in the region with clients.
- Participate in team and staff meetings and other meetings and committee work as appropriate to support both service delivery and organizational goals.
- Work from a Social Determinants of Health perspective to improve health outcomes for individual clients and/or for the development of community health and well-being, and to reduce health inequities.
- Work individually and collaboratively in the development and implementation of quality improvement initiatives and activities.
- Work in a manner that preserves privacy and confidentiality.
- Work in a manner that ensures client safety and minimizes risk to clients, volunteers and the Health Centre.
- Work in a manner consistent with the Health Centre’s Vision, Mission and Values.
- Work in a manner consistent with the Health Centre’s policy and commitment to Diversity, Equity and Inclusion in all processes and practices.
- Work in a manner that demonstrates self-reflection and personal accountability for work performance.
- Contribute to the Health Centre’s practices of hiring, orienting and training of staff.
- Collect, analyze and report on data and relevant information as required.
- Participate in research as determined by the Health Centre.
- Adhere to all Health Centre policies.
- Adhere to appropriate infection control practices including those related to Covid -19.
- Maintain status of fully vaccinated for Covid-19, including boosters as they become available or exemption documentation if appropriate.
- Perform any other duties as assigned by your supervisor.

**Accountability:
This position reports to: Manager, Health & Wellness

**Qualifications**:

- MOA or post-secondary education in a related field or equivalent experience.
- Two years office experience preferably in a community or social serv