Operations Manager, Rehab Services

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SE Health is hiring an Operations Manager, Mackenzie Health Rehab Services, to support the Mackenzie Health Richmond Hill Hospital, Cardiovascular and Pulmonary Rehab program and SE Rehab Health outpatient clinic. Our client, Mackenzie Health, has two large hospitals with locations in Vaughan and Richmond Hill, providing Emergency, Inpatient, Ambulatory, Continuing and Long-Term Care services to a community of over 500,000 residents in Southwest York Region. Mackenzie Health is the District Stroke Centre for York Region.

Reporting to the Vice President, Acute Care Operations, SE Health, this position will manage, plan, and coordinate rehabilitation services for Mackenzie Health. The manager will demonstrate and provide leadership for an interprofessional team of rehabilitation professionals, inclusive of Occupational Therapists, Physiotherapists, Therapy Assistants, and Kinesiologists in both acute and outpatient care. He/she will be a qualified Physiotherapist or Occupational Therapist with leadership experience and familiarity working in a team environment with staff, physicians, and managers to ensure alignment between program and operational priorities. As an integral member of the SE Health and Mackenzie Health management team, the manager will foster a climate of evidence-based practice, integrating clinical care, education, and research, along with a high level of initiative and adaptability to rapidly changing demands.

**RESPONSIBILITIES**:

- Manage an interdisciplinary staff across numerous inpatient and outpatient departments.
- Lead program development and change management processes.
- Promote innovation within the practice, leveraging talent, technology, interest, and experience to pursue leading-edge practice.
- Ensure continuity of services in the event of staff absences/vacancies; prepare a coverage plan, in collaboration with management and clinical staff
- Work collaboratively with managers/clinicians to ensure continuity of care (staff coverage) and an appropriate complement of skills and competencies of staff
- Provide leadership and work collaboratively with the Unit/Clinical Manager and Human Resources to determine staffing requirements, skill mix, and staffing levels, including participation in recruitment and retention processes.
- Collaborate with the rehab leadership team from other Mackenzie Health locations to ensure alignment on standardization of operational practices and services across sites.
- Collaborate with management/leadership to ensure appropriate workload and patient activity targets and collection of workload and patient activity data, as required.
- Develop/implement a communication strategy to ensure the professional discipline is informed of all corporate, program and discipline-specific issues.
- Communicate effectively with all stakeholders such as patients, families, physicians, interdisciplinary team members, external partners and members of the leadership team.
- Facilitate and attend regular one-to-one meetings with unit/program Managers to ensure smooth operations within their unit/program and address any concerns raised
- Meet with the Director of Professional Practice at Mackenzie Health to provide updates on practice-related activities.
- Ensure compliance with internal and external performance indicators, including clinical, operational, and financial domains
- Design and implement methods to continuously monitor and improve the delivery of service using a Rehab Services Balance Scorecard.
- Ensure therapy staff and career development needs are defined. Fostering and supporting continuing education for members of the discipline and unregulated support staff
- Liaise with hospital staff to ensure smooth operation of inpatient and outpatient rehabilitation programs.
- Engage with staff through multiple forums to optimize staff satisfaction, address concerns, and promote involvement.
- Attendance and participation at Staff Association meetings, including follow-up on items raised and addressed by Staff Association.
- Regular meetings with SE Health VP Acute Care Operations and Mackenzie Health leadership to provide updates on operations, staffing, scheduling, performance and adherence to contract.
- Completion of employee performance reviews and any resulting performance management activities.
- Regular meetings with site PPL, service coordinator and team leads for updates and to ensure operational strategies, initiatives and services are consistent and appropriate.

**REQUIREMENTS**:

- A graduate of an accredited program in Physiotherapy or Occupational Therapy
- Masters level graduate in Physiotherapy, Occupational Therapy or Health Admin
- A minimum of 7 years of progressive rehabilitation therapy management experience; hospital and community experience is strongly preferred.
- Current registration in good standing with the appropriate discipline College.
- A strong clinical background.
- Flexibility and the ability to act as a leader and a col