Multinational Service Specialist

The Opportunity
- Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

Zurich Canada is currently looking for a Bilingual Multinational Service Specialist in our Montreal office to service and support our multinational program business. If you have commercial insurance or multinational experience, and are looking for a new challenge, we would love to hear from you.

Reporting to the Senior Multinational Services Manager, you will consult with account teams and manage end-to-end service delivery on multinational program business. Market-facing service requirements include advising on global insurance propositions and handling of various service delivery challenges with a view to enhance customer experience.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.
- This is a hybrid work opportunity.

What you will do
- Manage end-to-end multinational program servicing and act as the point of contact for customers and brokers on assigned accounts.
- Provide input into the development of customer specific, value-added services for existing and new customers of moderately complex accounts, as assigned.
- Act as an account representative by responding to customer service challenges and coordinating with the appropriate business partner for resolution (i.e. underwriters, relationship leads, finance ).
- Assist underwriting in structuring multinational programs and documenting service proposition for new and existing customers, including agreed service deliverables and standards.
- Deliverable and problem-solving challenges may relate to the multinational and domestic aspects of services, including policy issuance, regulatory requirements, reporting, risk engineering coordination, premium payment processes, claims flow issues, and money/currency movement.
- Handle specific requests from underwriting by reviewing service plan requests, determining feasibility of requests and implementing customer-focused service solutions. This will involve contact with prospects and/or customers to resolve routine problems.
- Coordinate data entry submitted to the third-party vendor and perform quality checks on the entry before information is sent to the network.
- Provide input into the development of service plans for prospects.
- Assist in implementing and monitoring service plans for customers.
- Negotiate as well as facilitate reinsurance placements with reinsurance carriers.
- Support Underwriting on assigned accounts with compliant program structuring options using available tools.
- Attend meetings and monitor business decisions made at meetings to ensure each decision is acted upon in accordance with the outcome of the meeting.
- Attend external meetings with Underwriters to showcase and explain service and value propositions
- Provide customer specific solution management in resolving complaints or handling other service-related challenges.
- Prepare service presentations as required.

Job Qualifications - What you bring to the table

**Required**:

- Bachelors Degree and 2 or more years of experience in the Service Delivery area
- OR
- High School Diploma or Equivalent and 4 or more years of experience in the Service Delivery area
- AND
- Knowledge of domestic and international regulatory requirements
- Full proficiency in English and French is required

**Preferred**:

- Knowledge of insurance products and services, international business
- Knowledge of the business environment, finance, economics and reinsurance
- Effective communication skills
- Strong written and verbal skills
- Ability to multi-task
- Strong analytical and planning skills
- Ability to effectively manage changing priorities
- Ability to build networking skills
- Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec.

Our Culture
- At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
- We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
- We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
- We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just th