Counter Sales and Warehouse Teammate

**Company Description**
EMCO Corporation is one of Canada’s largest integrated distributors of products for the construction industry. Our business is primarily focused on the plumbing industry. Our Profit Centres are the key to how we do business

Our Emco Hamilton Kenilworth location stands as a shining example of a business that has not only been built on a sustainable foundation off success, but has also embraced diversification, innovation, and a commitment to personal and professional development.

Central to Emco Hamilton Kenilworth's triumph is its exceptional dream team, a collective of dedicated individuals who bring passion and expertise to the table. This team is not just a group of employees, but a community of like-minded professionals who thrive on collaboration and innovation. Their ability to adapt to changing market dynamics and embrace new challenges positions Emco Hamilton Kenilworth as a true industry leader.

Emco Hamilton Kenilworth's dream team is characterized by their unwavering determination to push boundaries and exceed expectations. They are not content with resting on their laurels; instead, they consistently seek opportunities for growth and learning. This mindset of continuous improvement is deeply ingrained in the company culture, fostering an environment where innovation is celebrated and risk-taking is encouraged.

**Why Join Our Team?**

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way

**In addition, we will offer you**:

- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions

We are looking for a high energy and driven Counter Salesperson who will provide sales support to walk-in customers who come to our Profit Centre counter. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Warehouse support is also encompassed in the role where the teammate will also have a responsibility for receiving, picking and organizing our warehouse and U-Pick sales area. Support will also be provided to the Inside Sales and Outside sales functions of the business where you will be able to build rapport and relationships with customers while also adding to the strong values of our team.

**Additional duties will include**:

- Assist customers who purchase material at the Profit Centre counters
- Research product for customers and provide recommendations on our assortment of product
- Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
- Enter, pick, and pack sales orders generated at the counter
- Maintain and clean the counter area including any merchandising displays
- Inform the buyer when stocks levels are low
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Navigate and find a solution for customer concerns and complaints
- Pick, Pack, Stage or ship orders as required by customers'
- Receive and organize incoming stock or customer orders from vendors. Inform customers in a timely manner of their order.
- Perform other tasks as requested by the Profit Centre Manager

**Qualifications**
- College and/or University degree; especially in our career progression model and growing within
- A minimum of 2 years of experience with customer service or counter sales
- A drive and passion for building strong customer relationships; understand, identify customer needs
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to learn and operate the applicable software system used to process orders
- Experience working in a fast-paced environment; being able to multitask and balance many different tasks within a Profit Centre
- Intermediate math skills with a strong attention to detail
- Ability to learn how to operate material handling equipment
- Possess a strong work ethic and a high standard of integrity
- Ability to work well independently and in a team setting

**Preferred Skills**:

- Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
- Ability to use the Internet as a resource to problem solve and find alternat