Adult Case Manager

**Job Title**: Adult Case Manager
- ** Location**: West Kelowna
- **Hours**: Mon to Fri, 9am to 5pm (37.5 hours per week) Flexibility in hours may be required to meet the needs of the women
- ** Wage**: $58,208 - $63,492 per annum
- ** Benefits**: Comprehensive benefits package after probationary period

**About us**:
The Central Okanagan Emergency Shelter Society (COESS), operating as Kelowna Women's Shelter (KWS), provides a range of services, with a focus on the prevention of domestic abuse and providing support services for women and children, during and following an abuse crisis.

We are excited to share that the Kelowna Women's Shelter is in the midst of dynamic expansions, a testament to our commitment to delivering even more vital assistance. With this, an exceptional opportunity has emerged for the position of Adult Case Manager in West Kelowna.

**Job Summary**:
The Adult Case Manager, case management and program development/coordination duties include:

- Provide full case management services to women who are experiencing domestic abuse, based on a women centered approach. Which includes, intake, needs assessment, service planning, monitoring, and evaluating and discharge planning.
- Independently deliver program assessment, engagement, crisis intervention, goal and case planning, skills coaching, and program completion, consulting with the manager, as necessary. Assist women to create and develop their own support networks and connections.
- Drive women to appointments such as housing interviews, court dates, and medical appointments as required.
- Ensuring continued safety upon exit, providing appropriate referrals and resources for outreach as needed.
- Ensure case management documentation and program information is maintained in an accurate, timely, professional, and confidential manner, meeting KWS, Funder, and sector standards.
- Facilitate community partnerships with an aim towards aligning a coordinated, women-centered community support system for our shared community women.
- Liaise with other service agencies and professionals and maintain current knowledge of issues and resources related to abuse and violence.
- Provide presentations, and participate in public awareness activities, about services and issues of abuse as requested and in consultation with the Supervisor
- Build and maintain relationships with other community service providers that will help facilitate a continuum of care for women and their children.
- Participate in program development through collaboration with the second stage housing management team and making recommendations to create and enhance programming designed for women experiencing domestic abuse.
- Maintain accurate logs and compile statistical records to support program needs and inform ongoing program development and evaluation.
- Perform other related duties as required.

**Qualifications and Experience**:

- Bachelors degree in social work, human services, psychology, or related field.
- Minimum of two years experience in a similar organization/sector and/or an equivalent combination of education, training, and experience
- A good working knowledge of domestic abuse and its impacts, and of relevant community resources.
- Case management expertise
- Strong knowledge and linkage to external services and systems that are available to women and children experiencing domestic abuse.
- The ability to provide service in a respectful, empathetic, and women manner while maintaining appropriate personal and professional boundaries.
- Solid understanding of an anti-racist and anti-oppressive framework.
- Ability to work independently and as part of a team.
- Proficient computer skills, essential for effective communication and accurate documentation purposes.

**Specific Requirements**:

- Valid BC Driver's License and own vehicle.
- Standard First Aid Certificate and CPR level B.
- Successful completion of a Criminal Record Check.

We thank all those who express interest in this opportunity, however, only those short-listed will be contacted.