Part Time Hotel Night Auditor

1 week ago

Mississauga, Canada Residence Inn Full time

**responsibilities**

**Supervises and administers all night audit functions**

Balances all revenue and settlement accounts nightly

**Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures**

Maintains files and resets the system for the next day of operations

**Follows up promptly on guests requests and issues**

Provides excellent customer service to all guests

**Welcomes and greets all guests, performs check in and check out procedures**

Answers guest inquiries and provides assistance in a professional manner

**Answers all incoming phone calls and takes reservations**

**Act as the hotel system liaison during night hours including calling in to open tickets with PMS system support during the overnight hours if a system fails or issues occur.**

Accurately follows cash handling procedures

**Adheres to all department and Company’s policies and procedures**

Ensures guests’ security by the proper handling of guest room keys and personal information

**Performs any other job related duties as assigned**

**candidate requirements**

**Hotel Night Audit/Front Office experience is a MUST**

Experience with the Opera PMS is required

**Proficient using a computer, good knowledge of excel and basic accounting principles**

University/College Diploma is preferred

**Commitment to customer satisfaction**

Passion for customer service, enthusiastic, detail oriented, computer literate, fast learner

**Organized and able to work in a fast-paced, multi-tasking environment**

Excellent communications skills

**Works well under pressure in a changing environment**

Fluency in English, written and verbal; a second language is an asset

**Ability to work with mínimal supervision**

Able to stand for an 8 hour shift

Must be able to work evenings, overnights including weekends and holidays

Main shift will be 11:00 pm to 7:30 am

**Job Type**: Part-time

Pay: $18.00-$19.00 per hour

Schedule

  • Night shift

Ability to commute/relocate

  • Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**

  • Customer service: 1 year (required)

Work Location: In person

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