Manager of Investigation
3 days ago
**Some of what you will do**:
Under the general supervision of the Senior Manager, Asset Protection Operations, thoroughly investigates internal and external Telecom (Wireless, Internet, TV and home phone) incidents of interest to the Company. This includes interviews as necessary, detailed report writing, and communication with law enforcement officials, courts.
**Specifically, You Will**:
- Use all available reporting to identify internal Telecom investigations and training opportunities with regards to theft and fraud.
- Establish relationships with law enforcement agencies to ensure that appropriate criminal charges are laid as a result of investigation efforts.
- Collaborate with program management in the creation of customer offers and internal field incentive programs
- Curate risk assessments to highlight vulnerabilities in offers and incentives that could contribute to financial loss to the business and/or negative customer experience
**Some of what you need**:
- Post-secondary education in related field.
- Wicklander certification preferred.
- Bilingual, French & English preferred.
- Seasoned AP knowledge including investigation techniques, legal requirements, and industry practices.
- Driver’s license in good standing and regular access to a reliable vehicle.
- 3 to 5 years progressive investigative experience. Knowledge of a commissioned based environment is an asset.Experience in Telecom industry is required. Knowledge of the Bell systems an asset.
**Some of what you will get**:
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programsAnd more...
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