Quality Assurance Assessor

**Detailed Description**

**Status**: Temporary, Full-time (18 months)
**Number of Positions**: 1
**Work Location**:Hybrid (a combination of in-office and remote work)

**Who we are**

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.

**What we offer you**

We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team, you can expect to be working in a collaborative, team-based environment, and treated in a respectful and professional manner.

The expected starting base salary for this position is $75,308- $78,663 annually, depending on a variety of factors including qualifications and experience. In addition to base salary, the college offers a generous vacation and extended benefits package. As an employee, you receive 100% employer-paid health and dental benefits. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver, but you’ll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

**What You’ll Be Doing**

The Quality Assurance Assessor (QA Assessor) works closely with the Quality Assurance (QA) team and liaises with BCCNM staff regarding registrant QA programs. Externally, the QA Assessor liaises with registrants, consultants, contractors, employers, and assessors regarding the QA Program. A key focus of this role is to provide information, direction, support and advice to internal and external stakeholders for all registrant quality assurance requirements and processes.

**Key Responsibilities**
- Assesses registrant data to determine if they meet quality assurance requirements, including monitoring of compliance. The QA Assessor generates, and compiles reports for review by the QA team.
- Collaborates with other QA team members to ensure that registrants complete quality assurance requirements in a timely manner.
- Liaises with registrants regarding issues, decisions, and required data, provides feedback and advice related to QA requirements, and monitors progress of registrants in quality assurance processes.
- Escalates problems or issues related to known workflows to the QA Coordinator for direction and/or resolution.
- Develops, documents, and implements work processes related to the operation of registrant quality assurance. Liaises with the College’s staff to troubleshoot issues and to ensure that the College’s website and QA database support the work of the QA team.
- Maintains records and statistics and provides support to the development of related reports, as required. Aggregates and compiles qualitative and quantitative data and prepares relevant information to support review by QA program staff and leadership, QA Committee, and government.
- Participates in organizational and registrant quality assurance measurement, monitoring, improvement, and evaluation activities.
- Demonstrates cultural humility and fosters and maintains an organizational culture that promotes mutual respect, teamwork, and service excellence.
- Performs other related duties as required.

**Your Education & Skills**
- Bachelor’s degree in administration, health administration, education or related area of discipline, or equivalent combination of relevant education and work experience related to health regulation or administration.
- Up to three years of experience in related positions.
- Excellent organization and planning skills to effectively manage and meet timelines for concurrent projects.
- Proven ability to think critically and act appropriately while ensuring that policies, procedures, and standards are maintained.
- Strong attention to detail is required.
- Strong working knowledge of MS Office required. Proficiency or demonstrated ability to become proficient in MS CRM Dynamics, and MS SharePoint or equivalent online programs required.
- Strong interpersonal, verbal, and written communication skills. Ability to interact and communicate effectively, and maintain good relations, with colleagues, registrants and other individuals and organizations within and external to BCCNM.
- Ability to work independently, and effectively as a member of a team.
- Experience in an administrative, government or regulatory body environment is preferred.
- Ability to conduct quality audits, project evaluations, online survey processes, and develop web-based forms an asset.
- Knowledge or experience with midwifery practice would b