Director, Business Transformation, Canadian Commercial Banking

Requisition ID: 215226

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Director, Business Transformation, Canadian Commercial Banking**

**Purpose**

The Director, Business Transformation - Canadian Commercial Banking is responsible for overseeing and supporting various strategic projects and programs for the Canadian Commercial Bank. This role involves leading the strategy design, coordination, and implementation of key strategic projects as part of the Business Transformation project team.

**Accountabilities**:
Promotes a client focused culture throughout their team to deepen client relationships and leverage broader Bank partnerships, systems and knowledge.

Leads the strategy design, coordination and implementation of strategic projects to ensure effective execution by:

- Manage business case approval, securing stakeholder agreement for proposed changes
- Lead RFP and vendor selection, keeping track of project financials
- Use agile methods to complete projects despite changing priorities; escalate issues as needed
- Ensure project adherence to schedules and budgets by directing activities and team members
- Align individual working teams within the overall program framework
- Clearly communicate scope, outcomes, and deliverables to stakeholders
- Collaborate with internal and external stakeholders for timely program execution
- Secure stakeholder and senior management alignment and engagement; maintain project financial knowledge
- Conduct research and stay informed about competitors and market changes
- Develop customized solutions for business banking customers
- Identify technology needs and training requirements

Leads the communication strategy and change management effort to communicate changes by:

- Leading the overall change program in partnership with Canadian Banking strategy communications
- Planning and executing communication initiatives with key stakeholders and businesses to maintain momentum
- Identifying tactical responses to address negative trends or problems

Implements reporting mechanisms to track progress and metrics for measuring success.

Collaborate with internal and external stakeholders throughout the Bank to ensure the efficient allocation of resources by:

- Ensuring that expectations, accountabilities, objectives, and goals are effectively communicated.
- Developing team competence with support and endorsement from partners.
- Communicating progress and issues to multiple stakeholders in a timely manner.
- Resolving conflicts between team members or stakeholders to achieve objectives, overcome obstacles, and provide guidance as needed.
- Reporting progress to senior management and escalate issues with recommendations and solutions for consideration.

Maintains detailed project files for retention and audits.

Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Ensures efficient operations while adhering to business controls to manage operational, regulatory compliance, AML/ATF, and conduct risks. This includes following operational and regulatory frameworks, and guidelines for risk management and business conduct.

Promotes a high-performance environment and creates a people strategy to attract, retain, develop, and motivate the team. Fosters inclusivity, communicates vision/values/business strategy, and manages succession and development planning for the team.

**Reporting Relationships**:
Primary Manager: VP/Director & Head Strategy & Transformation
Direct Reports: To be determined

**Dimensions**:

- The Director will assist the Canadian Commercial Bank in implementing various strategic projects and programs (e.g., Mid-Market Operating Model Deployment).
- Success will be measured by key metrics, project deliverables, and budgets set after business case approval.
- Interactions with cross-functional bank partners are expected.

**Education / Experience / Other Information**:
**Education**:

- Post-secondary education: University degree or equivalent experience

**Skills/Work Experience**:

- Excellent understanding and knowledge of the Commercial Banking segments, including policies and processes, servicing model, distribution channels and products
- Thorough knowledge of Canadian Banking strategy and business objectives
- Thorough knowledge on a wide range of current market delivery systems, new and emerging technologies
- Strong organizational skills to coordinate and prioritize a number of concurrent projects
- Strong influencing and communication skills to influence all levels of the organization
- Solid leadership skills with an ability to identify challenges, recommend options and solutions within specific timeframes
- Excellent understanding of the Bank's informal/formal organization structure from both EO and field perspectives
- Thorough understanding of internal/external Audit/Compliance systems and procedures
- Knowledge of projec