Field Operations Supervisor

**We are looking for an individual with a positive attitude and the ability to provide excellent customer service, security, and protection for our clients' sites. As a representative of Barry Enterprises and its client, you must be highly committed, work well under pressure, and be able to work with mínimal supervision. Also, you must have the ability to multi-task and be a professional who takes pride in your dress, deportment, and performance always.**
- **INCENTIVES**:_
- Paid on the job site training
- Guard evaluations and performance reviews
- Constant promoting from within the organization
- Advanced security training (Ongoing)
- Free uniform provision
- Benefits Package
- Plus more
- **DUTIES AND RESPONSIBILITIES**:_
- Be a role model to guards in the field.
- HEAD to TOE Uniform Inspections
- Conduct Mobile Patrols, spot checks, and site visits.
- Respond to Alarm & Emergency Calls.
- Conduct Field Level Site Assessments.
- Learn job duties and responsibilities of different sites & cover them in the event of emergencies.
- Build rapport with Agents in the field
- Address any client complaints and meet with client representatives if required. (Always inform management)
- Assist with training & retraining field Agents as required.
- Dealing with emergency calls/ sick calls by managing available resources.
- Be on call and willing to come in every for any emergency operational needs.
- Reporting to Management for any supply, training & fleet needs.
- Work closely with other day & night field team members to ensure entire field operations are running smoothly.
- Keep a detailed log of completed, current, and upcoming tasks. Completing shift summaries with that information, and anything that requires the attention of the upper management.
- Going to new & temporary locations, as directed by management, to take direction from the client and relay that information to oncoming guards.
- Review daily site reports and maintaining the highest reporting standards. Constant coaching & training agents who are below the mark.
- Assisting dispatchers to find adequate agents in the event of sick calls, emergency coverages.
- Call the on-call manager if there is something that requires immediate attention.
- Assisting operations support in distributing and creating run sheets.

**QUALIFICATIONS**:

- **Must have a valid Alberta Security License**:

- **Must possess a valid Class 5 driver’s license (non-GDL)**:

- **Must have vehicle**:

- Must be able to provide current drivers abstract
- Must have strong English communication skills, both verbal and written
- Attention to detail and comprehensive report writing ability
- The ability to multitask is an asset
- Maintain a high level of professionalism and confidentiality
- Strive to develop strong leadership skills both personally and in a team atmosphere
- Experience in dealing with and meeting key performance indicators
- Ability to develop and sustain strong relationships in the workplace. Working in cooperation with Compliance, Human Resources, and Operations
- Willingness to succeed and take initiative in the workplace to assist with the development of new processes and procedures ensuring company success and client satisfaction
- Strong drive to be a valued contributing member of the senior management team
- Demonstrates the professional ability to lead employees while being able to think on a new and creative level inspiring positive change and service deliver

What We Provide:

- Ongoing Training and development is provided.
- An environment where development and leadership skills are emphasized.
- Opportunity to advance to management.
- We promote from within the industry and recognized resume experience.
- Benefits (Including Corporate Gym Membership)

We Offer:

- Extensive training
- Excellent performance based compensation
- Cash bonus if you meet a certain monthly sales
- Build your resume and enhance your sales and marketing expertise
- Work with a great team to motivate you to achieve success
- Work hard but also have a laugh with us - we love what we do lets have fun doing it

We thank you for your interest and we appreciate your time

Pay: $18.00-$21.00 per hour

Additional pay:

- Bonus pay
- Commission pay
- Retention bonus

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Profit sharing
- Tuition reimbursement
- Vision care

Schedule:

- Day shift
- Monday to Friday
- On call
- Weekends as needed

Work Location: Hybrid remote in Calgary, AB T3E 0B7

Application deadline: 2024-03-08
Expected start date: 2025-01-27