Operations Manufacturing System Support

At Honda of Canada Mfg. (HCM) we believe in The Power of Dreams. We look for bright, ambitious, innovative team players who enjoy challenges and share our vision for providing the highest quality product for our customers while ensuring safety for everyone and protecting the environment. HCM is one of Honda’s premier manufacturing facilities in the world. We offer a competitive compensation and benefits package, free access to an onsite fitness facility and access to an onsite workshop. We are located in Alliston, Ontario, a short 45 minute drive north of Toronto and 25 minutes south of Barrie, Ontario, employing 4,200 Associates. You have seen our work on the road; you might have even seen it on the track, now it’s your turn to be a part of our team

**Salary Range: $80,532.00 - $84,770.00 annually**

**Responsibilities**:

- Responding to Production Calls via Zello
- Troubleshooting Global Automated Line Control (GALC) / Automated Line Control (ALC) issues in production
- Support Production Client Hardware, Scan Guns and Printers
- Monitor Production Systems and Network
- Supporting Application and IT hardware Deployments
- Monitor Production Systems, Networks and Infrastructure
- QA Testing of New Applications
- Provide Second Level Service Desk Support and escalation
- Application log investigation and Completing Incident tickets
- Fulfilling IT Requests for Access and Service
- Developing and Maintaining Documentation
- Supporting Department Projects
- Executing Daily Checks following Operation Standards
- Preventative maintenance of IT Equipment

**Requirements**:

- Completed post-secondary education in Computer Science or equivalent related experience
- Minimum 2 years of IT customer service/help desk experience

**It would be even better if you had**:

- Participation in the REACH program (i.e. Kaizen, Hawk Eye or Safety submissions)
- Demonstrated Ability to work independently and manage systems and projects
- Programmable Logic Controller (PLC) or other industrial device programming and communication protocols experience
- Experience with Cisco (or other Tier 1 network equipment) network hardware and software
- Expertise in Data Analytics and proven experience in delivering data-driven solutions for business needs
- Understanding of Information Technology Infrastructure Library (ITIL) principles in IT Management
- General functional knowledge of GALC/ALC systems and their associated business processes within HCM
- □ Experience supporting Windows 10, Android, Ubuntu, Active Directory, LAN/Networking
- Device Wise/Activ Plant experience
- Proficiency in Java programming
- Experience supporting device imaging and management
- Experience with Service Now IT Management platform
- Solid analysis, proven problem solving and decision-making skills
- Excellent time management and prioritization abilities
- Skilled in managing complex, high-pressure production scenarios
- Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices

**Job Related Must Haves**:

- Willing to work overtime including weekends and scheduled shutdowns as required and on short notice
- Willing and able to travel domestically and internationally on short notice
- Willing and able to work a 2nd and 3rd shift rotation
- Be able to support “on call” activity on a rotation basis

**Additional Information**:
Honda of Canada Mfg. (HCM) provides a competitive salary structure and starting wage based on previous, related experience. A Team Achievement Bonus paid two times per year; an industry leading Defined Contribution (DC) pension that includes company contributions and company matching; and a comprehensive benefit plan that provides choice and flexibility with the cost subsidized by company contributions. HCM also provides shift premiums of 5% for afternoon shift, and 10% for the overnight shift.

Associates are encouraged to take advantage of the Honda Purchase Programs for vehicles, parts, motorcycles and power equipment; full service cafeteria, or bring your own meals and use microwaves and refrigerators available; full access to our on-site recreation center, including basketball courts, fitness and yoga classes, baseball diamond, Olympic-sized hockey rink and 800 person in-house hockey league; exclusive Honda events: summer and holiday parties, community events, community volunteering with rewards, and much more. HCM associates are provided with uniforms and personal protective equipment, including safety shoes, glasses, hats, hearing protection, etc.

HCM is proud to provide extensive classroom and on-the-job training opportunities as well as provides tuition reimbursement program to help you build your capabilities and grow your career.

**AODA**

We thank all applicants in advance but advise that only those under consideration will be contacted.

**Job Types**: Full-time, Permanent

Pay: $80,532.00-$84,770.00 per year

Additional pay:

- Bonus pay
- Overtime pay

**Benefits*