Customer Claims Analyst

1 week ago

Brampton, Canada Sofina Foods Inc Full time

**About us**:
Sofina Foods is one of Canada's leading manufacturers of primary and further processed protein products for retail and foodservice customers as well as international markets. We manufacture pork, beef, turkey, chicken and fish products. Our family of brands include: Cuddy, Lilydale, Janes, Mastro, San Daniele, Fletcher's, Vienna, Riserva and Zamzam. We are also the exclusive distributor of Italy’s finest Rio Mare & Lavazza products in Canada.

**Position Summary**:
Reporting to Manager, Customer Claims is an exciting position in a newly created and evolving department that gives an opportunity to investigate customer claims and deductions, drive to the root cause, propose corrective actions and prepare backups for claim disputes.
In collaboration with Customer Supply Chain, Finance, Sales and Logistics you will play a pivotal part in the day-to-day claims management process working towards overall reduction of noncompliance fines by determining and addressing root cause issues. Customer Claims Analysts ensure all customer claims are resolved in a timely matter, gather required supporting documents to file claim disputes, and monitors claim status. You will support Customer Claims Manager with weekly reporting, tools development and cross functional communication to drive efficiencies in claims management.

**Key Accountabilities**:

- Daily monitoring of customer supply chain fines and non-compliance deductions, investigation and collaboration with customer supply chain and account receivable team to ensure sufficient backup are available for successful claim dispute.
- Analyzing patterns and discovering opportunities for process improvements resulting in cost avoidance and overall reduction of non-compliance fines.
- Maintain daily customer claim trackers, prepare weekly reports for management team.
- Support manager in leading process improvement initiatives to ensure deadlines are met and updates are provided to senior management in a timely.
- Streamline processes to manage fill rate compliance across all major.
- Act as an ambassador to promote usage of new tool across team members to reduce waste in day-to-day processes.

**Requirements**:

- Strong analytical and negotiations skills, attention to detail.
- Degree in a Business Discipline and minimum of 3-5 years of relevant customer claims management or other relevant business experience.
- Consumer Product Goods Customer Service Environment, preferably in Food & Beverage.
- Excellent verbal and written communication skills.

**Working Hours**: 08:30 am to 4:30pm and
Hybrid option available and can change according to the business requirement.

SofinaW1

Sofina Foods Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.

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