Member Experience Manager- Rattlesnake Point Golf

4 days ago

Milton, Canada ClubLink Full time

**ClubLink Is Hiring**

**Member Experience Manager**

**Job Purpose**: Communicate and engage directly with Members and guests, guiding them through experiences and purchase decisions. Focus on identifying business opportunities to drive golf rounds, increase spend, develop new business and improve the overall member experience and retention.

**Daily and Weekly Operations**:

- Acts as a concierge for special services such as:

- Special tee time requests including group outings (up to 16 people) at any location.
- Resort reservations - personal or business, dining reservations, meeting room reservations at any location.
- Member Surveys:

- Encourage & monitor Member engagement to maximize participation.
- Organize, communicate and conduct season kick-off event each spring.
- Provide annual letters/calls to all Members keeping them informed on club events.
- Work collaboratively with the club team and in coordination with the Corporate Office Sales team to maximize knowledge and sales opportunities, within the guidelines of our programs.
- Handle Member experience and customer service issues to full resolution.
- Connect with Membership migrating to and from inactive/social to provide support and assistance in the process.
- Increase Membership base by improving Member experiences.
- Strategically connect with Members and Guests to maximize their experience, and identify new revenue opportunities including new Members, referrals, tournaments, merchandise, lessons, meetings & events, Food and Beverage spending.

**Qualifications**:

- Outgoing personality and comfortable speaking with Members and Guests.
- Superior customer service and communication skills - verbal and written.
- Prior Sales Experience a definite asset.
- Self-motivated & flexibility to work a non-traditional schedule.
- Ability to identify & convert business leads and opportunities.
- Pro-active problem solver and conflict resolution.
- Sound knowledge of Microsoft Office products, CRM, database management, social media.
- Previous experience in Club/Membership operations is an asset.

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