Customer Service Representative-flowerbuyer

5 days ago

Oakville, Canada Flowerbuyer Full time

Company Description

Flowerbuyer® was conceived by people who recognized that with the power of the internet there was an opportunity to improve the wholesale flower buying experience for the floral community. Launching the first North American online auction-based flower-buying site, Flowerbuyer became operational in 1997 with this new innovative approach. Now, Flowerbuyer has several thousand customers, an impeccable reputation and over 400 flower growers to choose from in over 5 countries.

In 2013, Flowerbuyer was acquired by Teleflora. Teleflora brings together the time-honored tradition of sending flowers with the modern benefits of an advanced florist network.

**Job Description**:
Flowerbuyer Customer Service Representatives can expect to:

- Answer inbound calls from customers, providing order support and first call resolution while working within company guidelines
- Become completely familiar with the Flowerbuyer Floral Auction site
- Provide training to new and existing florists on their Flowerbuyer Account page and ensure they fully understand their resources and tools
- Partner with other teams in the business to execute outbound call lists as needed
- Achieve key performance indicators, productivity standards, call quality performance & adhere to schedule
- Handle escalated customer issues with Supervisor support
- Additional duties/responsibilities as assigned
- Flowerbuyer Canada employees are currently working from home

**Qualifications**:

- HS diploma, GED or relevant work experience
- Excellent communication and interpersonal skills
- Proficient computer skills
- Ability to multi-task
- Self-motivated and driven, with ability to work with mínimal direction
- Capacity to manage and support change
- Telecommunication experience is an asset
- 2 or more years in a metric-based environment an asset
- Additional hours and attendance may be required for key floral holidays (Valentine’s Day & Mother’s Day)

Additional Information
- Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
- Opportunities for development and internal mobility
- Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
- Companywide problem solving and continuous improvement training
- Company focus on wellness and health

Teleflora has been part of The Wonderful Company since 1979, and is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

EEO is the law - click here for more information

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