Inside Sales Coordinator
1 month ago
**Role Purpose**
The Inside Sales Coordinator is a key contributor to driving growth and enhancing the customer experience by providing vital support to our commercial team at DP World. In this role you will work in a highly collaborative, dynamic freight forwarding environment and be responsible for sales support, customer service, & data control. This role will serve as the primary point of contact between internal DP World teams and clients, fostering clear and effective communication.
**Key Responsibilities**
- Partner with sales executives to support the development and execution of sales strategies, including prospecting, lead generation, and account management.
- Ensure exceptional customer service by maintaining regular communication with clients, promptly addressing inquiries, requests, and concerns.
- Support pricing models and presentation of transportation modalities in quotations and long form RFQs or RFPs.
- Assist pricing analysts in transposing correct rates & service timelines.
- Follow appropriate work instructions and checklists to create consistency and minimize errors.
- Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.
- Keep client records for Quarterly Business Reviews (QBRs), sales reports and relevant data needed for CRM.
- Collaborate with cross-functional teams, including operations, finance, and logistics, to deliver seamless service and a superior customer experience.
**Knowledge & Qualifications**
- Plan to or are currently enrolled in pursuing CIFFA certification.
- Minimum of 2 years' experience in a sales and/or customer facing role within the Freight Forwarding industry.
- Knowledge of Incoterms, Freight Forwarding operations and processes.
- Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Exceptional listener with strong written and verbal communication skills. Comfortable speaking on the phone and communicating with all levels of an organization.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work independently and as part of a collaborative team.
- Strong problem-solving skills with ability to take on challenges and find creative, innovative solutions.
- Results oriented and proactive in handling competing priorities to meet deadlines and commitments.
- Must be fluent in English - additional languages are a bonus.
- Previous Canadian work experience or experience working directly with Canadian industries.
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